Hi,
OTRS 3.1.2
Suse Linux 10 SP1
Updated from 3.0.11 to 3.1.2
If I execute
rcotrs start
in the shell, an error is reported:
Checking OTRS Scheduler Service... Error!
This can happen if your database is not configured yet.
If I execute
/opt/otrs/bin/otrs.Scheduler.pl -a start
and then do a
rcotrs start
then the error no longer occurs. Does anyone have an idea where I might look in
order to resolve this problem. My knowledge of Linux is not that good. Any help
is greatly appreciated.
Here the shell log:
support:~ # rcotrs stop
Shutting down OTRS
Disable /opt/otrs/bin/otrs.PostMaster.pl ... done.
Shutting down cronjobs ... done.
Shutting down OTRS scheduler ...
done.
done
support:~ # rcotrs start
Starting OTRS
Checking Apache ... done.
Checking database connection... (Trying to connect to database
DSN: DBI:mysql:database=otrs;host=localhost;
DatabaseUser: otrs
It looks Ok!).
Checking OTRS Scheduler Service... Error!
This can happen if your database is not configured yet.
support:~ # /opt/otrs/bin/otrs.Scheduler.pl -a start
support:~ # rcotrs start
Starting OTRS
Checking Apache ... done.
Checking database connection... (Trying to connect to database
DSN: DBI:mysql:database=otrs;host=localhost;
DatabaseUser: otrs
It looks Ok!).
Checking OTRS Scheduler Service... done.
Enable /opt/otrs/bin/otrs.PostMaster.pl ... done.
Checking otrs spool dir... done.
Creating cronjobs (source /opt/otrs/var/cron/*) ... done.
-->> http://support.onlinetravel.ch/otrs/index.pl <<--
done
Regards
Rudolf Bargholz
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