-- 

*Hi,*



*Good Morning,*



*Hope you are doing good. This is Gayathri Working as a SR IT Recruiter
with Reach IT. Please find below requirement and send me your consultant
resumes . For further details please contact me at 408-372-0399*
*Please send me the resumes to gayat...@reachitsolutions.us
<vic...@reachitsolutions.us>. *

*Role:BSA*
*Location: Scranton, PA*

Serves as a liaison between the business community and the IT organization
in order to provide technical solutions to meet user needs. Possesses
expertise in the business unit(s) they support, as well as, an
understanding of the IT organization’s systems and capabilities. Analyzes
business partner’s operations to understand their strengths and weaknesses
to determine opportunities to automate processes and functions. Assists in
the business process redesign and documentation as needed for new
technology. Translates high level business requirements into functional
specifications for the IT organization and manages changes to such
specifications. Educates the IT organization on the direction of the
business. Negotiates agreements and commitments by facilitating
communication between business unit(s) and IT from initial requirements to
final implementation.

Possesses an understanding of technological trends and uses this knowledge
to bring solutions to business units supported to enhance the enterprise’s
competitive edge. May make recommendations for buy versus build decision.
Bachelor's Degree in Computer Science, Information Systems, Business
Administration, or other related field. Or equivalent work experience.
Typically has 7 to 10 years of relevant technical or business work
experience.

The BSA’s will be part of the Channel and Integration team. They will meet
with business partners to review business requirements. They will meet with
Team to gather and document the level of effort on projects They will work
as part of the project team to deploy project requests. They will be asked
to work some evening hours and occasional weekends as part of new
technology deployments. They will perform various other analytical tasks as
needed to ensure successful completion of assigned Projects The BSA will be
responsible for requirements and functional architecture. Involved in
testing and implementation of applications. Skills needed: All BSA’s must
have a proven track record of telephony project experience. Experience
should include some combination of writing requirements for PBX, IVR, Call
recording, reporting, and telephony infrastructure changes. Candidates must
have exceptional oral and written communications and customer service
skills.

Experience with telephony administrator tools is helpful (i.e. Nice, CMS).

Must have experience leading the caller experience of natural language,
directed dialog and DTMF Interactive Voice Response applications.

Advanced experience in all phases of caller interface design, development,
and tuning.










*--  Thanks&Regards,GayathriReachIT LLC39039 Paseo Padre PKWYSuite #
207Fremont CA- 94538gayat...@reachitsolutions.us
<vic...@reachitsolutions.us>408-372-0399*

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