*Avaya CMS Expert*
Location - Charlotte, NC and NYC (1 Position in NC and 1 Position in NYC) Duration: 6+ months *Job description -* *Design, Implement, and support telephony solutions including Avaya CMS, Call Accounting, and IQ. *8 + years of experience working with Avaya CMS. *5 years telephony engineering and / or call routing experience. *Able to utilize strong database query knowledge including strong proficiency with SQL. *Ability to troubleshoot reporting related issues related to Avaya S87xx/83xx/85xx Avaya Communications Manager and CMS in a complex, distributed voice network. * Utilize strong database query knowledge including proficiency with SQL. * Able to understand Avaya call detail reporting and how it is aligned with contact center call (and other media type) routing. *Design & Develop complex Real-time, historical, and near Real-time contact center tools utilizing detailed SQL statements and Avaya CMS embedded functionality to be completed utilizing a strong background in Avaya telephony engineering, call routing, and SQL scripts. *Consult with largest customer facing with our clients Business partners on planning and construction of Avaya CMS tools utilizing advanced skills in telephony engineering and call routing and complex SQL statements. *Modification of existing Avaya CMS toolsets utilizing background in telephony engineering and complex SQL statements. *Support existing or previously constructed Avaya CMS tools utilizing extensive telephony call routing and troubleshooting skills to resolve complex business affecting issues. *Able to understand Avaya call routing detail and how it is aligned with other contact center call (and other media type) routing from other vendors (i.e. - Genesys). *Strong working knowledge of SIP *Ability to troubleshoot complex CMS issues *Experience in implementation of CMS ODBC Interfaces *PLEASE SEND WORD RESUME WITH BELOW DETAILS;* *Candidate Information* Full Name Contact Number/Alternate No Personal Email ID Skype ID Current Location (City, State) Re-Location (Yes / No) Visa Validity Work Authorization Availability Expected Rate Best Time to attend Telephonic Interview Total IT Experience Primary Skills *IF H1B VISA HOLDER; PLEASE PROVIDE EMPLOYER DETAILS;* Name: E-mail: Contact No: Thanks & Regards, YUGA VortalSoft, Inc. 220 Davidson Avenue Suite 3A Somerset, NJ 08873 Phone (Direct line): 908-838-4240 Fax: 732-748-4381 E-mail: [email protected] Website: www.vortalsoft.com -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
