We are looking for someone with hands on experience in ICM &/ VXML scripting (application development) within Unified Contact Centre Enterprise (UCCE) and knowledge in integration of UCCE & Cisco Call Manager .
Key Skills: Contact Center Enterprise (UCCE) and Customer Voice Portal (CVP) Job Details: o At least Seven years' experience with every aspect in the contact center business firm with contact center solutions such as Cisco Contact Center Solutions and/or Syntellect Apropos Interaction Management. o In depth technical knowledge of Cisco UCCE Call Center technology and platforms. o Extensive experience with maintenance, support and problem resolution for UCCE (ICM) and CVP applications. o Good knowledge of VXML, SSML and SRGS standards. o Ability to take lead technical role providing insight and direction to lower level technical resources within the Operations area. Assist in both Incident & Problem analysis, resolution and verification. o Interface with Engineering, and vendor level 3 resources in operational problem resolution. o Significant understanding of Contact Center related systems including: IVR, call recording, work force management, voice recognition, call detail reporting, call center management and reporting systems, etc (Preferred) o Knowledge of telecom moving parts like the call manager, familiarity with the related vocabulary and awareness of the general issues with call manager - UCCE interaction o Basic SQL skills o ITIL Framework awareness o Excellent technical documentation skills *Thanks & Regards,* *Pavann* *Sr IT Recruiter* *[image: Inline image 2]* *Mail: **[email protected]* <[email protected]> *Direct: 619-353-1695* *Gtalk & YID: pavankumarrec* *[image: linkedin]* <http://in.linkedin.com/pub/pavan-kumar/58/25a/aab> -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
