Hi We have the below contract job opportunity with one of our direct clients. Please send across the resume along with the contact information at the earliest to [email protected] or call me at 678-207-5255
Role: Onsite Technical Lead (Genesys IVR) Location: Sunnyvale, CA Experience - 8-10 Yrs. • 8 to 12 years of intensive experience in designing and developing IVR solutions using IVR technologies such as Genesys and call center applications specifically CTI, IVR, call routing and integration with PBX like Avaya / Cisco • Strong experience in Genesys framework, Genesys Voice Portal (GVP), Genesys SIP Server, Genesys Administrator Strong experience in log reading and analysis of Genesys components Strong experience in Genesys CTI product suite (CIM Framework, GVP, Routing)o Strong experience in delivering projects using Genesys GVP components of version 7.x, 8.x (GQA, VCS, RM, MCP, IVR T Server, CTI Connector etc.)o Must have Call Canter experience and understand overall Call Canter concepts Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Object Exo Experience Additional Skills: Good technology breadth of service lines .Will be the design SME for the respective solution reporting to the Project/Program & Solution Delivery Manager. Responsible for identifying & assessing customer requirements/environment. Responsible to project detail design based on the requirement study. Will necessarily get engaged in the project, during the detail design phase, & will base the detail design on high level design &customer inputs. The detail design will adhere to all design decisions & design principles documented in the requirement and high level design. Expected to hand-hold the implementation team, & guide the team during implementation of the solution. Would also be expected to help the implementation team understand the design and if need be, help in executing the design at crucial junctures. The candidate is flexible to modify the document, based on changes by the design document. High level customer presentation. The detailed design documentation should also have estimated effort and timelines for implementation. The candidate will also need to participate in RFPs, RFIs and proof of concepts as and when required. Should also provide transformation solutions in his area of expertise. Effective communication skills, good articulation, ability to derive, understand, analyse business requirements. *Please send your word format Resume along with below detail:-- * Full legal Name : Best Contact Number and Time to reach you: Email Id : Current Location: Open to Relocation : Visa Status (visa expiration date): Availability to start (End date of project): Available for interview (timing) : Highest Qualification with Year : Skype Id: Respectfully, Kanhaiya Pandey *ACS Global Services* | 2400 Meadowbrook Parkway; Duluth, GA 30096 Phone 678-207-5255 [email protected] *|| *www.acsicorp.com Gtalk: [email protected] [image: Description: Description: http://www.acsicorp.com/images/acsggslogo.png] -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/groups/opt_out.
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