Hi Partners,
We have an below urgent requirement from our client.
*Pls. Note: This is not a plain Business Analyst role.*
* *
*Need System Analyst with CISCO UCCE/Contact Center background along with
the mentioned key skills.*
*Position: Business System Analyst*
*Location: Phoenix, AZ*
*Duration: 6 months plus contract*
*Total Openings: 5*
* *
*Key Skills: CISCO UCCE, CVP, ICM Scripting, Voice Mail scripting*
* *
*Job Description:*
• Have Cisco UCCE or other Contact Center experience
• Strive to achieve and maintain a solid understanding of the business
environment as a whole, including business practices, processes and strategy
• Define and analyze the current state of technology
• Analyze and define the impact to the systems environment
• Perform user experience design and specifications
• Design validation, static and dynamic modeling and solution analysis
• Design activities on assigned projects
• Demonstrate a solid understanding of the IT environment as a whole,
including information flows, applications and infrastructure, and IT
solution roadmaps
• Demonstrate the ability to manage requirements volatility, integrity and
continuity via change management and reprioritization
• Demonstrate the ability to use structured and disciplined approaches to
solving technical problems
• Demonstrate the ability to meet deadlines, deliver quality product,
provide detailed documentation, multitask, and work effectively
independently and with others
• Be a team player with a positive attitude, enthusiasm, initiative, and
self-motivation
• Have knowledge and experience with analyzing business information,
requirements gathering, data analysis, functional specifications,
application design, testing, and implementation
• Possess strong interpersonal, leadership, negotiation, and written
communication skills
• Have knowledge and experience with Business Process Modeling
• Have knowledge and experience with ITIL
• 3 years experience as Business Analyst, extensive hands on experience
with requirements documentation, facilitating and interviewing techniques
to extract and validate user requirements.
• 3 years experience as Systems Analyst, extensive hands on experience with
Requirements, Design, Construction, Testing, and Implementation phases of
software development (full Software Development Life Cycle Experience).
• Prefer 2-3 years experience with VoIP Contact Center experience
*Thanks & Regards.*
*--*
* *
*Rajveer*
*Technical Recruiter,
Sriven Technologies LLC ..,
E-Mail: **[email protected] <[email protected]>**
Web: www.sriventech.com
Ph: 703-842-4305 X 306
Fax: 1866 725-2860*
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