Dear Consultant, I recently came across your resume posting on the internet and was wondering if you are still available or interested in hearing about other career opportunities? Below is a job description I would like to discuss with you. If you or someone you know might be interested in hearing more about this or other career opportunities please email me a word version of you resume along with the best time and number to reach you at.
*REPLY ME AT:[email protected] <[email protected]>* Title: Service Delivery Manager Location: Jersey City NJ Duration: 6 Months NOTE: !!Must Need GC & USC!!LCOAL For F2F!! Experience in Project / Service Management, specifically: •Problem management with the goal of ensuring quality of service. •Providing single point of contact for delivery and be the advocate between various support teams and the Client(s) •Support leadership and crisis management coordination •Handling operational issues and providing technical support Primary Job Responsibilities: •Proactively monitor the problem and manage it with the goal of ensuring quality of service is maintained. •Provide the single point of contact for delivery and be the advocate between various support teams and the Client(s) •Provide leadership and direction to support teams and coordinate crisis management; furthermore, ensure continuous communication and coordination with client in the event of a SEV1 incident along with ensuring seamless communications between client(s) and the support groups •Handle operational issues, provide technical support, and participate in the change control process •Understand client requirements, business opportunity identification, guidance, support and closure •Own service quality for service provided by the support organization •Ensure positive client satisfaction and client relationship is maintained for service delivery •Drive/ manage support service quality, performance - own service quality for service provided by the support organization •Monitors service-delivery performance with established governance •Plans, facilitates & coordinates service improvement measures Prerequisites for the role: •8 to 10 years of IT Experience out of which 2 years of hands on Service Delivery experience in Infrastructure domain •Infrastructure domain knowledge is essential •Strong leadership skills and effective communication and drive to management •Appreciation of financial and business controls operations •Project Management Experience is essential Preferred: •Experience in leading a team of 3+ members (directly / indirectly) in a global environment •Has been into customer facing role managing Infrastructure delivery from remote or on-site Peter Regards Dayle Wilson - IT Technical Recruiter ITBrainiac Inc. Direct : 201-448-4949 [email protected] -- You received this message because you are subscribed to the Google Groups "oraapps" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/oraapps. For more options, visit https://groups.google.com/d/optout.
