On 2016-02-12 14:37:45 -0500 (-0500), Sean Dague wrote: > For most of these issues infra-root is needed. So self debug isn't > reasonable. > > If the answer to how to address issues is only "go bug people in IRC > until you get attention", I don't think we're ever going to dig out of > the current overload. My hope was if there was some more registered way > to handle issues then prioritization / triage could happen.
Sure, but what we need for the sorts of problems you're talking about, taking the one you raised as an example, is an incident tracker. They're not really "bugs" in the traditional sense, may self-correct before anyone gets a chance to look into them, and often involve running down contacts at various service providers rather than patching software somewhere. The volume is such that we'd spend time trying to deal with the busywork of cleaning up reports which are too old to be relevant (these sorts of things can become irrelevant or untraceable in a matter of days or even minutes) instead of dealing with new emergencies... or more likely just not have time to look at them to figure out which ones are relevant and so it rapidly becomes a swamp of unusable noise. -- Jeremy Stanley _______________________________________________ OpenStack-Infra mailing list OpenStack-Infra@lists.openstack.org http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-infra
