I'm having trouble reproducing this issue, when I uninstall Viewer 2 my
logs and settings, even my local asset cache remain (using Win7 x64).
What operating system are you folks experiencing the problem with? I
suspect this might be related to using XP, which doesn't allocate
separate folders for local and roaming application data like Vista/7 do.
A quick peek at the installer template reveals that on XP the
Application Data/Second Life folder is removed, while on Vista/7 only
AppData/*local*/Second Life is removed, while the logs/settings in
/AppData/*roaming*/Second Life should remain untouched. This pretty much
defines best practice in terms of handling application data.
If that is the case, then Linden should go ahead and ignore the bug as
it's caused by the nature of a ~10 year old operating system. I'd rather
see effort being put into supporting new Windows SDK features than
working around old ones.
Log file location is one of the few things you can change directly from
preferences, and probably exactly for this reason. If you care so much
backup your data more often or learn to use system/file restore.
As for overwriting your old logs, you did that yourself when you
installed over recently freed up HD space. Not a software bug.
On 10/29/2010 2:36 AM, Erin Mallory wrote:
I lost 3 years on one computer and 4 on another because of
uninstalling all v2 versions at the request of support (which i later
learned was unneeded). I was assured i didn't need to back up my logs
before hand. I tried to retrieve them using some of the data recovery
programs we have at work, but the installer overwrote them when it
erased them. WTF???
There are three failures here. The failure to provide at least the
option to keep the logs, the failure of LL to have support people that
know what the fuck they are doing, and using an installer that scrubs
the deleted files so they can't be recoverable.
All I can say is THANK GOD it was my personal computers and not my
work ones.
But even so, the loss of some of those logs really hurt and caused
some real tears... especially the ones from users that are now
deceased or missing irl. I can never recover those, and it angers me
to no end that the inability of someone to actually think through a
decision means that I cannot go back and reread the conversations we
had anymore.... and yes now before i uninstall anything i back up the
files. and i would have before uninstalling all the versions of v2 i
had had at the time, except i was assured by live support that the
installers would NOT touch those files.
Just one more in a heap load of instances where someone at LL or their
contractors decided that because they wanted something done a certain
way all users would. so if some of the lindens wonder why i am so
passionate and stubborn and why when you pull that "we're doing it
this way and there's no discussion" crap, its cause that mentality
leads to things like this happening....
------------------------------------------------------------------------
Date: Thu, 28 Oct 2010 18:35:07 -0500
From: sueza...@gmail.com
To: thomas.shik...@online.de
CC: opensource-dev@lists.secondlife.com
Subject: Re: [opensource-dev] Files deleted by uninstaller don't
appear in Recycle Bin
6 years and 9 months of chat logs is not "bread crumbs".
v i r t u a l w o r l d e n t h u s i a s t
-- http://www.google.com/profiles/s u e z a n n e --
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