Fabien, About the 2 year limit and the direct billing, the problem is that we do not sell Enterprise contracts as a reseller. We use Enterprise contracts as the base to a more complete support contract. This is due to the following reasons at least:
1. Almost none of our projects has only official code running, we have to offer support and update services for the custom functionalities developed for the customer. 2. There is also the localization, that we have to include in our support and update services. 3. To fund R&D, support and update services for the localization several partners use the margin on support contracts. This doesn't stop after 2 years, we have to keep everything up-to-date with odoo and with legal requirements. 4. Most of our customers (maybe all of them) are not ready to use your services directly. They do not speak English very well, or at all, and you support guys are not that good either. There is also the problem with time zones. And they do not know how to apply a patch or deploy a solution on the server. That's why they pay us for. 5. There is always the problem with legal invoicing with fiscal number. They will not accept an invoice from you. They need an invoice from a registered entity here, otherwise they will be loosing a lot in taxes. We are working now to follow other partner steps in achieving to sell this "custom" Enterprise contract. We haven't been successful at selling this until now, but things are moving in the right way. Now we have to adapt everything to the new pricing, but honestly, apart from the new pricing and all the different opinions we may have on this, I cannot see a working scenario where you bill directly our customer nor the 2 year commission limit applied successfully. Thursday we understood that the direct billing and the 2 year limit were not for the Enterprise contracts, but for the online service. As always, we are 100% open to discussion. Regards, -- Carlos Vásquez CTO · Director de Ingeniería CLEARCORP S.A. carlos.vasq...@clearcorp.co.cr Cel: +(506) 8351 4484 CR: +(506) 4000 CORP (4000 2677) US: +1 (786) 472-4267 skype: crvasquez twitter: cvclearcorp 300 m. Este de la Escuela Calle de Platanares 11402 San Jerónimo, Moravia San José, Costa Rica (GoogleMaps: http://goo.gl/8YqM4S) http://www.clearcorp.co.cr
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