Perhaps it won't work because their customer support will ask you for bi-directional traceroute and refused to forward to backbone team.
Then they'll say it's not their fault and you can see the packet is dropped outside our network. Here's a sample traceroute from SoftLayer Washington, San Jose and Seattle in case someone needs it: aveline@iad02-sl01:~$ mtr 138.43.128.1 --report-wide Start: Fri Mar 22 17:20:42 2019 HOST: iad02-sl01 Loss% Snt Last Avg Best Wrst StDev 1.|-- [REDACTED] 0.0% 10 1.4 1.5 0.8 3.7 1.0 2.|-- ae13.dar02.wdc01.networklayer.com 0.0% 10 0.5 3.3 0.4 28.6 8.8 3.|-- ae9.bbr01.eq01.wdc02.networklayer.com 0.0% 10 0.8 0.8 0.7 1.0 0.0 4.|-- eqix-dc5.intellifiber.com 0.0% 10 0.8 1.2 0.8 2.2 0.3 5.|-- ae13-0.cr02.asbn01-va.us.windstream.net 0.0% 10 0.9 0.9 0.9 1.0 0.0 6.|-- ae11-0.cr01.atln02-ga.us.windstream.net 0.0% 10 15.6 16.1 15.6 17.4 0.5 7.|-- ae0-0.pe06.atln02-ga.us.windstream.net 0.0% 10 17.4 16.1 15.9 17.4 0.3 8.|-- h43.88.198.64.static.ip.windstream.net 0.0% 10 24.7 24.8 24.6 24.9 0.0 9.|-- east.tndodge-21.static.tncsvl.blomand.net 0.0% 10 22.6 22.8 22.5 23.8 0.0 10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 aveline@sjc03-sl01:~$ mtr 138.43.128.1 --report-wide Start: Fri Mar 22 16:21:04 2019 HOST: sjc03-sl01 Loss% Snt Last Avg Best Wrst StDev 1.|-- [REDACTED] 0.0% 10 2.4 2.0 0.3 14.3 4.3 2.|-- ae0.dar02.sjc01.networklayer.com 0.0% 10 1.0 0.5 0.3 1.3 0.0 3.|-- ae9.bbr01.eq01.sjc02.networklayer.com 0.0% 10 0.8 0.8 0.7 0.9 0.0 4.|-- eqix-sv1.windstream.com 0.0% 10 0.9 0.9 0.8 1.1 0.0 5.|-- ae6-0.cr02.lsaj01-ca.us.windstream.net 0.0% 10 11.6 11.5 11.5 11.6 0.0 6.|-- ae-11-0.cr01.dlls01-tx.us.windstream.net 0.0% 10 42.6 42.7 42.5 43.4 0.0 7.|-- ae7-0.cr02.atln02-ga.us.windstream.net 0.0% 10 64.0 65.6 63.9 74.2 3.4 8.|-- ae1-0.pe06.atln02-ga.us.windstream.net 0.0% 10 62.3 62.7 62.2 66.9 1.5 9.|-- h43.88.198.64.static.ip.windstream.net 0.0% 10 71.9 72.0 71.9 72.2 0.0 10.|-- east.tndodge-21.static.tncsvl.blomand.net 0.0% 10 69.9 68.8 68.6 69.9 0.3 11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 aveline@sea04-sl01:~$ mtr 138.43.128.1 --report-wide Start: Fri Mar 22 08:19:09 2019 HOST: sea04-sl01 Loss% Snt Last Avg Best Wrst StDev 1.|-- [REDACTED] 0.0% 10 0.7 1.2 0.7 1.8 0.0 2.|-- ae12.dar02.sr01.sea01.networklayer.com 0.0% 10 0.6 0.7 0.5 1.3 0.0 3.|-- ae9.bbr01.wb01.sea02.networklayer.com 0.0% 10 1.2 1.0 0.7 1.5 0.0 4.|-- six.seattle-wa.us.windstream.net 0.0% 10 1.5 1.0 0.7 1.7 0.0 5.|-- ae12-0.cr01.chcg01-il.us.windstream.net 0.0% 10 41.1 41.2 41.0 41.6 0.0 6.|-- ae17-0.cr02.chcg01-il.us.windstream.net 0.0% 10 41.1 41.4 41.1 42.0 0.0 7.|-- ae10-0.cr01.atln02-ga.us.windstream.net 0.0% 10 63.8 64.4 63.5 71.1 2.3 8.|-- ae0-0.pe06.atln02-ga.us.windstream.net 0.0% 10 63.7 63.7 63.5 64.0 0.0 9.|-- h43.88.198.64.static.ip.windstream.net 0.0% 10 71.6 71.8 71.5 72.8 0.0 10.|-- east.tndodge-21.static.tncsvl.blomand.net 0.0% 10 71.8 70.8 70.2 71.8 0.3 11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 Regards, Siyuan Miao On Fri, Mar 22, 2019 at 10:10 PM Nikolas Geyer <n...@neko.id.au> wrote: > This is the best approach. Have run into this problem a few times and had > zero success getting the filters removed without having SL customers log > tickets with support. Verbiage needs to be “this prefix is blocked, please > escalate to your backbone team”. > > Sent from my iPhone > > On Mar 22, 2019, at 9:56 AM, Forrest Christian (List Account) < > li...@packetflux.com> wrote: > > Another idea... > > Have you tried reaching out to some of the blocked sites? They likely > have better contact information than is available publicly, especially a > larger one like indeed. > > On Thu, Mar 21, 2019, 3:41 PM John Alcock <j...@alcock.org> wrote: > >> Still looking for anyone from softlayer.com >> >> It has been a challenge. Anything hosted by softlayer.com is being >> blocked. >> >> Here is a small list so far >> >> windowbook.tpondemand.com >> ahainstructornetwork.americanheart.org >> clover.com >> Cebroker.com >> Softlayer.com >> indeed.com & Enforce Staffing >> >> It is growing every day. >> >> John >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> On Wed, Mar 20, 2019 at 12:35 PM John Alcock <j...@alcock.org> wrote: >> >>> Afternoon, >>> >>> Thought I would start a new thread. After researching, traceroutes, >>> etc, I think I found my problem. >>> >>> 9 out of the 10 sites that subscribers on my new block is being hosted >>> by softlayer. >>> >>> Anyone on the list have contacts with softlayer. Right now I have an >>> email to abuse. The support line will not help me out. >>> >>> John >>> >>
