It would be nice if someone from the E911 space could add their 2cents on this. Anyone from Intrado/West-Corp on the list?
Thanks, Scott On 3/11/19 1:53 PM, Sean Donelan wrote: > On Mon, 11 Mar 2019, William Herrin wrote: >> My cell phone woke me up in the middle of the night during a recent >> landline >> outage because the county felt the need to let me know that I wouldn't be >> able to call 911 if, you know, I happened to need to call 911. Thanks >> guys. >> Thanks a lot. And I can't block their messages. That's a problem. > > 1. VOIP, telcos and network operators have recurring 9-1-1 issues. > There has been multiple, multi-state 9-1-1 outages in the last few > years. VOIP, telcos and network operators don't seem to have coherent > plans how to handle multi-state 9-1-1 outages. Don't worry, the FCC has > their "best people" looking into it, again. > > 2. Because that was something "that will never happen," there was no > plan how to alert cellular subscribers. In fact, the "TOE," Telephone > Outage Emergency code for 9-1-1 outages is blocked from WEA cell phones. > > 3. Since there is no multi-state plan and the official emergency alert > code, TOE, is blocked from WEA; county emergency managers overrode the > emergency alert system and used the "extreme alert" message instead. > > Can you spot the multiple planning and operating flaws? > > ======================= > > In the U.S., you can always block all state/local emergency alerts, > including "extreme alerts," on your cell phone. The downside is that > opts-out of *ALL* state, local, weather, etc. emergency alerts, except > national/presidential emergencies. > > Canada doesn't allow opting out of emergency alerts by cellular > subscribers. > > I proposed to the FCC a less severe alert settings for informational > advisories, which wouldn't set off the WEA alarm on your cell phone. But > the message would appear, semi-unobtrusively. > > BTW, it would make more sense for VOIP and Telco 9-1-1 operators to have > a plan to notify people at the time they dial 9-1-1 it isn't working. > But since 9-1-1 "never fails," they don't seem to want to have a plan. >
