Whats your budget?
The outsourced NOC firms tend to be expensive (I've looked at them for a
project), and they are also not that fast, so dont expect someone to
determine if an alarm is valid within a few minutes, instead, in goes
into their queue and waits for a tech to pick it up, so it could be
30-60 mins.
In a perfect scenario, using freelancer/gig-economy people should be
able to get this done quickly, but its needs to be sizeable to start and
will involve alot of logistics, which means money.
To be honest, the best option may be to hire a developer to custom code
really good logic that eliminates a good deal of the false positives so
only a handful make it through.
-John
On 12/5/18 5:01 PM, David H wrote:
Hey all, was curious if anyone knows of a website monitoring service
that has the option to incorporate a human component into the decision
and escalation tree? I’m trying to help a customer find a way around
false positives bogging down their NOC staff, by having a human
determine the difference between a real error, desired (but different)
content, or something in between like “Hey it’s 3am and we’ve taken
our website offline for maintenance, we’ll be back up by 6am.”
Automated systems tend to only know if test A, or steps A through C,
are failing, then this is ‘down’ and do my preconfigured thing, but
that ends up needlessly taking NOC time if the customer themselves is
performing work on their own site, or just changed it and whatever
content was being watched, is now gone. So, the goal would be to have
the end user be the first point of contact if it looks like more of a
customer-side issue. If they can’t be reached to confirm, THEN
contact NOC, and unlike email alerts, keep contacting until a human
acknowledges receipt of the alert.
Thanks
