Hi guys,
last few days we have a several of our customers complaining about weird
problem with skype video chat.
When they try to initiate video call from their computer, call fails and
receiving side gets notification that they were called. But when
receiving side tries to call them, call gets through immediately, no
problems.
This affects only video calls. Audio calls, chat, file transfer, group
conference all work without any problems during the same session. And we
have sent our tech's to customer premises with our own equipment.
They too have the same problem while on location while using our
laptops/phones/tablets.
After customers started complaining, we switched their IP address to
some of our other IP ranges and problem was gone for some time.
Now, we have started getting reports of skype video not working from our
other IP ranges.
What's most frustrating about this problem is that it's not a problem
for all users in particular subnet, only a few of them at time. For
others, everything works as usual.
We have checked and double checked everything about our network, and all
is well and in normal parameters.
No new firewalls/rules/equipment change/updates....
Anyone having same issues maybe ?
Sincerely,
Igor Krneta
Elta Kabel d.o.o.
