This subject pops up every 6 months and it's a problem that can be solved 100 ways. One way we did it at Team Cymru was install a foxbox sms gateway in our datacenter. It was a pain to get working, (mainly due to some miscommunication with the Italian support team), but one we got past a few problems it works flawlessly for all alerts. If alerts are unack'd for a specific amount of time, escalation alerts go out via email-to-sms AND SMS to a broader group to ensure someone gets the message.
Thanks, Scott On Wed, Aug 17, 2016 at 5:31 AM, Dovid Bender <do...@telecurve.com> wrote: > We use Zang.io and are very happy. Be careful when using long codes (10 > digit numbers) as if you send too many messages out in a day (500+) the > larger carriers such as Verizon will start blocking you. As Jeff mentioned > if your monitoring tool is onsite and the internet goes down then it's > worthless. In our case it's in another DC so if everything goes down we > still get alerts. You can also try twilio and telnyx. > > > On Tue, Aug 16, 2016 at 7:33 PM, Sam Norris <s...@sandiegobroadband.com> > wrote: > > > Same boat... We are sending messages to phonenum...@vtext.com and > getting > > bouncebacks or lost items. I assume its because some limits are now > being > > put > > into place. We are a Verizon subscriber so I am paying, it is not a free > > service. But .... I am totally up for paid services if you can recommend > > some > > that will reliably get us texts to our verizon phones. > > > > Sam > > > > > > > -----Original Message----- > > > From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Ryan, > Spencer > > > Sent: Tuesday, August 16, 2016 4:17 PM > > > To: Josh Luthman; Mike > > > Cc: NANOG list > > > Subject: RE: Email to text - vtext.com blacklisting ip > > > > > > I agree. Pay Pager duty or a SMS gateway with a SLA. Relying on the > free > > service > > > for anything critical is asking for trouble. > > > > > > > > > > > > Sent from my Verizon, Samsung Galaxy smartphone > > > > > > > > > -------- Original message -------- > > > From: Josh Luthman <j...@imaginenetworksllc.com> > > > Date: 8/16/16 6:09 PM (GMT-05:00) > > > To: Mike <mike-na...@tiedyenetworks.com> > > > Cc: NANOG list <nanog@nanog.org> > > > Subject: Re: Email to text - vtext.com blacklisting ip > > > > > > If it's critical I'd suggest a service than can depended on... > > > > > > Josh Luthman > > > Office: 937-552-2340 > > > Direct: 937-552-2343 > > > 1100 Wayne St > > > Suite 1337 > > > Troy, OH 45373 > > > > > > On Aug 16, 2016 5:45 PM, "Mike" <mike-na...@tiedyenetworks.com> wrote: > > > > > > > Hi, > > > > > > > > > > > > I have a server that monitors my network and issues text messages > > if > > > > there are events of note that require human intervention. There is > some > > > > process filtering that ensures it also is not able to issue more > than 1 > > > > alert maximum per 5 minutes, to ensure it doesn't flood pagers with > > > > messages all screaming the sky is falling when things are not going > > well. > > > > Recently however, this server is no longer able to deliver messages > to > > > > vtext.com - it gets nothing but 554 errors: > > > > > > > > > > > > telnet 69.78.67.53 25 > > > > Trying 69.78.67.53... > > > > Connected to 69.78.67.53. > > > > Escape character is '^]'. > > > > 554 txslspamp10.vtext.com > > > > Connection closed by foreign host. > > > > > > > > Granted on some days during challenging times it can send 30 or 40 > > > > messages before we get to it and get it squelched / silenced, but > it's > > > > otherwise reasonably well behaved IMHO and I don't think we are any > > heavy > > > > volume sender. So I am trying to figure out why it's blacklisted then > > and > > > > am rolling snake eyes. If anyone who is an admin for verizon or who > > has > > > > any insight to share I'd certainly appreciate it. Email to text is a > > > > critical function we depend on. > > > > > > > > > > > > Thank you. > > > > > > > > > > > > > > > > > -- Scott
