The cost of a support call is $30-70; this does not scale well. The *actual* problem here is that your website does not answer the actual questions that actual users have; that's the thing someone needs to fix, before the $70 phone calls start coming in.
Cheers, -- jra ----- Original Message ----- > From: "Azinger, Marla" <marla.azin...@ftr.com> > To: "Paul B. Henson" <hen...@acm.org>, nanog@nanog.org > Sent: Friday, March 18, 2016 12:24:45 PM > Subject: RE: So Cal Verizon Business FIOS to Frontier cutover > Hi Paul > > I will email you privately to address your concerns. > > Regards > Marla Azinger > Supervisor Network ENG > IP Address Management > > > > -----Original Message----- > From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Paul B. Henson > Sent: Wednesday, March 16, 2016 5:27 PM > To: nanog@nanog.org > Subject: So Cal Verizon Business FIOS to Frontier cutover > > So the transition from Verizon to Frontier is coming up, and I recently got a > notice from Verizon pointing me to the following website: > > http://meetfrontier.com/ > > Evidently one of the things Verizon did not sell to Frontier is their IP > address > space, as it seems customers with static IP addresses are going to have to > change their allocations :(. I have five statics, and while it is not the end > of the world, it will certainly be annoying to have to reconfigure not only my > equipment but also update the configurations of my clients that access it and > the other service providers I access who restrict based on it <sigh>. I was > hoping to get some simple additional information regarding this migration, > such > as: > > * How far in advance of the cutover will we be notified? > * How far in advance of the cutover will we be supplied with the new static IP > addresses? > * How big will the cutover window be, and will it be attended or unattended? > * How will reverse DNS resolution be handled? > > So I called the phone number on the website that was provided for questions or > additional information. I'm not quite sure why they provided it, as the person > who answered it had absolutely no information to provide other than that that > was already on the website, and said they were unable to direct me to anyone > who could provide any further information; I guess it was for people who > needed > the website read to them? > > Any chance there is a Frontier engineer on the list who might be able to > provide > this information, anonymously if necessary :)? Or someone who has gone through > a Verizon to Frontier FIOS static IP address transition in another location > who > might describe their experience with the assumption it will be similar in > California? > > As far as reverse DNS, the only thing I can seem to find is this: > > http://hostmaster.frontier.com/reverse.html > > Which talks about "Business Class DSL and Dedicated Internet" customers, not > sure if it applies to FIOS? What I'd really like is to get my PTR entries > delegated to me via CNAMEs so I could control the TTLs and update them > whenever > I wanted to without having to hassle the provider (one of my colleagues has > this arrangement with charter business cable), Verizon was never willing to do > that. > > On another note, does anybody have any idea regarding Frontier's position on > rolling out IPv6 for business FIOS :)? Hopefully they won't be quite as > archaic > and stuck in the mud as Verizon has been on that topic :(. > > Thanks much for any info. > > > > ________________________________ > > This communication is confidential. Frontier only sends and receives email on > the basis of the terms set out at http://www.frontier.com/email_disclaimer. -- Jay R. Ashworth Baylink j...@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274
