Well, I wouldnt have such a disheartened attitude if they would have been specific or given time to comply.
I find listing an entire /17 without cause or a report to back it up an unjust action. I have contacted them through multiple mediums and have found no response. So if someone has had better luck I want to know if I am doing something wrong. I have also been absolutely pleasant with them. My frustration grows as I am ignored. Every network deals with bad apples I dont understand why our good standing customers must also suffer these consequences. Thanks On Tue, Jul 28, 2015 at 9:33 PM, Michael J McCafferty < m...@m5computersecurity.com> wrote: > I know this is going to sound worse than the spirit in which I offer it > but... Step one might be to adjust the attitude from "Deal with these > people" to something along the lines of "how might we best resolve the > issue". > > No matter who you deal with, you will get much further with a good humble > attitude rather than blame. > > It is my experience that if they list more than a very specific range of > IP addresses on your network, you have a real problem. If you have a > spammer at the top and bottom of a CIDR block then they may list the range, > but I have had them lost two small ranges in the same /24 before... so I > know they have very good specificity. > > I am sorry I can not offer you any specific steps or contact information > to help you expedite the resolution, but I hope you will find some value in > this advice. > > Perhaps, if your network is small and you control all your mail servers > and you really are clean, you can configure thrm to relay through a smart > host or SendGrid or etc. > > Good luck, > Mike > > > > Sent from my Verizon Wireless 4G LTE smartphone > > > -------- Original message -------- > From: Bryan Tong <cont...@nullivex.com> > Date: 07/28/2015 8:06 PM (GMT-07:00) > To: nanog@nanog.org > Subject: Working with Spamhaus > > Hello All, > > SpamHaus has done us the favor of blacklisting all of our prefixes due to > the issues with handful of IPs from customers we have removed from our > network. > > They are now being unresponsive on helping us get these listings removed > and we have a lot of legitimate customers who are no longer able to send > email. > > If anyone has any advice on how to deal with these people. Please let me > know here or off list. > > Thanks! > -- eSited LLC (701) 390-9638
