Wow .... Level3 responded to me that they had an issue last night .... but they simply did nothing ... for at least 10 hours they did nothing to fix the issue:
### Event Case ID: 9446216 Location: Los Angeles, CA Impacted For: 10 hours 52 minutes ETR: Unknown Bridge: N/A 08:52 GMT - Event Conclusion Summary Start Time: 07/09 19:48 GMT Stop Time: 07/10 06:40 GMT Root Cause: A packet loss issue in Los Angeles, CA. Fix Action: The packet loss issue resolved before any action was taken. Summary: The IP NOC is currently investigated a packet loss issue in Los Angeles, CA that was impacting IP services. The packet loss issue resolved before any action was taken and the IP NOC deemed services are stable after monitoring was concluded. 07:53 GMT - The IP NOC is currently monitoring services after the packet loss issue resolved before any action was taken. An update will be sent when traffic is deemed stable or if status changes. 06:43 GMT - The IP NOC is currently investigating a packet loss issue in Los Angeles, CA that is impacting IP services. Troubleshooting efforts are ongoing with no estimated time to restore services available at this point. Please be advised that updates for this event will be relayed hourly unless otherwise noted. ### best regards Jürgen Jaritsch Head of Network & Infrastructure ANEXIA Internetdienstleistungs GmbH Telefon: +43-5-0556-300 Telefax: +43-5-0556-500 E-Mail: j...@anexia.at Web: http://www.anexia.at Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt Geschäftsführer: Alexander Windbichler Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601 -----Ursprüngliche Nachricht----- Von: Jürgen Jaritsch Gesendet: Freitag, 10. Juli 2015 15:47 An: 'Ca By'; Joseph Jenkins Cc: nanog@nanog.org Betreff: AW: Level3 routing issue US west coast Hi, sitting here and watching the packet loss coming and going :(. It changes every 10-25min. Looks like an massive issue in San Jose - routers out there sometimes have an latency from 5-6 SECONDS ... best regards Jürgen Jaritsch Head of Network & Infrastructure ANEXIA Internetdienstleistungs GmbH Telefon: +43-5-0556-300 Telefax: +43-5-0556-500 E-Mail: j...@anexia.at Web: http://www.anexia.at Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt Geschäftsführer: Alexander Windbichler Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601 -----Ursprüngliche Nachricht----- Von: NANOG [mailto:nanog-boun...@nanog.org] Im Auftrag von Ca By Gesendet: Freitag, 10. Juli 2015 15:42 An: Joseph Jenkins Cc: nanog@nanog.org Betreff: Re: Level3 routing issue US west coast On Friday, July 10, 2015, Joseph Jenkins <j...@breathe-underwater.com> wrote: > Level3 had an issue with one of their core routers in Los Angeles last > night(7pm Pacific) and early this morning(1am Pacific). Last update to my > trouble ticket had the issue still being reviewed by engineering, but that > a core router was dropping packets. > > I have seen this several times with level3. They confirm packets are dropping and sevice is degraded yet they refuse to take tactical corrective action for hours and hours. Makes me furious. CB > > On Jul 10, 2015, at 3:59 AM, Jürgen Jaritsch <j...@anexia.at > <javascript:;>> wrote: > > > > Hi, > > > > does anyone else experience issues with the Level3 network at the US > west coast? We see lots of broken paths like this: > > > > Packets > Pings > > Host Loss% Snt Last > Avg Best Wrst StDev > > 1. er-01.0v-00-03.anx01.klu.at.anexia-it.com 0.0% 231 0.6 > 0.5 0.2 18.1 1.2 > > 2. cr-01.0v-08-06.anx01.klu.at.anexia-it.com 0.0% 231 0.5 > 9.9 0.3 361.1 40.1 > > 3. cr-04.01-01-04.anx03.vie.at.anexia-it.com 0.0% 230 6.5 > 7.7 6.3 49.7 5.3 > > 4. win-b4-link.telia.net 0.0% 230 6.6 > 6.8 6.4 20.2 1.5 > > 5. level-ic-1573273-wien-b4.c.telia.net 0.0% 230 6.6 > 9.3 6.3 69.1 9.6 > > 6. ae-2-70.edge1.SanJose3.Level3.net 38.4% 230 164.8 > 165.0 164.5 194.9 2.6 > > 7. ae-2-70.edge1.SanJose3.Level3.net 45.9% 230 164.7 > 164.8 164.5 174.1 0.9 > > 8. 4.53.208.102 34.3% 230 634.9 > 310.7 168.5 680.1 199.7 > > 9. TenGE5-4.br01.seo01.pccwbtn.net 34.1% 230 412.0 > 455.2 304.9 954.6 203.4 > > 10. sejong-telecom.ge5-3.br01.seo01.pccwbtn.net 40.6% 230 323.4 > 441.4 323.1 822.0 182.1 > > 11. 211.115.201.92 38.4% 230 289.8 > 412.9 289.6 846.7 185.4 > > 12. 61.250.89.2 35.8% 230 290.6 > 439.4 290.2 804.3 205.1 > > 13. ??? > > > > Trace from NYC is also broken: > > > > Packets > Pings > > Host Loss% Snt > Last Avg Best Wrst StDev > > 1. cr-01.0v-00-05.anx32.nyc.us.anexia-it.com 0.0% 30 > 0.4 4.3 0.4 57.8 13.3 > > 2. nyk-b5-link.telia.net 0.0% 30 > 0.3 0.4 0.3 0.9 0.1 > > 3. ??? > > 4. ae-3-80.edge1.SanJose3.Level3.net 17.2% 30 > 71.7 73.2 71.7 98.7 5.5 > > 5. ae-3-80.edge1.SanJose3.Level3.net 0.0% 30 > 71.8 71.8 71.7 72.0 0.1 > > 6. 4.53.208.102 31.0% 30 > 569.6 250.7 70.5 579.3 231.2 > > 7. 63.218.250.73 31.0% 30 > 672.6 355.5 178.0 672.6 232.1 > > > > > > At 10:24 UTC+2 it was even more broken: > > > > Packets > Pings > > Host Loss% Snt Last > Avg Best Wrst StDev > > 1. er-01.0v-00-03.anx01.klu.at.anexia-it.com 0.0% 326 0.4 > 0.5 0.3 39.7 2.2 > > 2. cr-01.0v-08-06.anx01.klu.at.anexia-it.com 0.0% 326 0.5 > 6.7 0.3 198.1 26.3 > > 3. cr-04.01-01-04.anx03.vie.at.anexia-it.com 0.0% 326 6.6 > 7.6 6.4 43.6 4.5 > > 4. win-b4-link.telia.net 0.0% 326 6.7 > 7.4 6.3 43.1 3.2 > > 5. level-ic-1573273-wien-b4.c.telia.net 0.0% 326 6.9 > 9.2 6.3 73.2 10.1 > > 6. ae-1-60.edge5.LosAngeles1.Level3.net 62.6% 326 164.7 > 165.5 164.5 176.7 1.5 > > ae-2-70.edge1.SanJose3.Level3.net > > 7. ae-1-60.edge5.LosAngeles1.Level3.net 63.1% 326 164.8 > 165.8 164.6 204.2 3.9 > > ae-2-70.edge1.SanJose3.Level3.net > > 8. 205.129.5.70 74.2% 326 799.9 > 487.2 169.0 799.9 305.7 > > 4.53.208.102 > > 9. TenGE5-4.br01.seo01.pccwbtn.net 77.2% 326 1359. > 701.0 308.7 3716. 510.6 > > 10. sejong-telecom.ge5-3.br01.seo01.pccwbtn.net 75.1% 326 960.4 > 643.0 323.4 960.4 307.6 > > 11. 211.115.201.92 68.9% 326 925.3 > 674.2 289.8 932.3 296.6 > > 12. 61.250.89.2 72.9% 326 928.5 > 637.2 291.9 928.5 304.3 > > 13. ??? > > > > > > best regards > > > > Jürgen Jaritsch > > Head of Network & Infrastructure > > > > ANEXIA Internetdienstleistungs GmbH > > > > Telefon: +43-5-0556-300 > > Telefax: +43-5-0556-500 > > > > E-Mail: j...@anexia.at <javascript:;><mailto:j...@anexia.at <javascript:;>> > > Web: http://www.anexia.at<http://www.anexia.at/> > > > > Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt > > Geschäftsführer: Alexander Windbichler > > Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT > U63216601 > > > >
