Does anyone have a English speaking rep for FiberStore? I have a client with a difficult time ordering some custom stuff. Language barrier is a big issue.
Justin Wilson j...@mtin.net http://www.mtin.net Managed Services – xISP Solutions – Data Centers http://www.thebrotherswisp.com Podcast about xISP topics http://www.midwest-ix.com Peering – Transit – Internet Exchange > On Feb 7, 2015, at 4:30 PM, Kenneth McRae <kenneth.mc...@me.com> wrote: > > I will live vicariously though your experiences with them. I'm good on > FiberStore. :-) > > Thanks for the feedback.. > > On Feb 07, 2015, at 01:27 PM, Faisal Imtiaz <fai...@snappytelecom.net> wrote: > > Maybe, your experience was the pivotal event that became a turning point in > their customer service attitudes... > > :) > > Faisal Imtiaz > Snappy Internet & Telecom > 7266 SW 48 Street > Miami, FL 33155 > Tel: 305 663 5518 x 232 > > Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net > From: "Kenneth McRae" <kenneth.mc...@me.com> > To: "Faisal Imtiaz" <fai...@snappytelecom.net> > Cc: "Rodrigo 1telecom" <rodr...@1telecom.com.br>, "NANOG" <nanog@nanog.org> > Sent: Saturday, February 7, 2015 4:24:18 PM > Subject: Re: Low cost WDM gear > > Point taken on the specs.. Still doesn't excuse poor customer service and > tech support. I never expect to be told that no refund will be issued when I > am dissatisfied with the product. A request for RMA because something is > not working as expected should not have to be escalated to the President of > the company. > > Other than that I am sure FiberStore is a great company :-) > > On Feb 07, 2015, at 01:17 PM, Faisal Imtiaz <fai...@snappytelecom.net> wrote: > > My point is...... > ... The thing to rely on is/are the Specs. > If the Specs are right or specs are wrong, that is what > determines the product's mfg shortcoming (defect). > > Mfg. Engineers are people, just like you and me.... and people can make > mistakes... > Being an Engineer, when I ask someone to do the design work, I ask them > to explain it, and this way I double check their work.... Yes Mfg. Engineers > are known to F***up too. > > While it is expected to be disappointed when something does not work.. and > having a bad taste for dealing with that mfg, claiming that all of that mfg > products are bad is a whole different issue. > > I deal with FiberStore, my experience have been very different, when stuff > purchased from them, did not meet the specs, they took it back no questions > asked. > > Regards. > > Faisal Imtiaz > Snappy Internet & Telecom > 7266 SW 48 Street > Miami, FL 33155 > Tel: 305 663 5518 x 232 > > Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net > From: "Kenneth McRae" <kenneth.mc...@me.com> > To: "Faisal Imtiaz" <fai...@snappytelecom.net> > Cc: "Rodrigo 1telecom" <rodr...@1telecom.com.br>, "NANOG" <nanog@nanog.org> > Sent: Saturday, February 7, 2015 4:01:29 PM > Subject: Re: Low cost WDM gear > > That's true up to a point. Specs are only as good as the entity providing > the data. I can tell you a few stories about specs and some MAJOR fails by a > major network equipment manufacturer failing to meet advertised specs. When > you engage the engineering folks to assist in a build, they should know the > true specs of their gear better than anyone else. If they say for a certain > distance that A+B will work, then that is exactly what I expect. > > That is pretty basic. > > On Feb 07, 2015, at 12:56 PM, Faisal Imtiaz <fai...@snappytelecom.net> wrote: > > More power to you .... > > I always get a chuckle out of statements such as ... "Compared FiberStore to > another Vendor"... > > It was pointed out to me long time ago.... when someone said.. "My Chevy is > better than a Ford".... > Someone pointed out, hey, which Chevy ? the Chevette ? or the Corvette ? and > Which Ford the Fiesta or Mustang ? > > > Every mfg. has a lots and lots of products, and they are always getting > improved... > > One has to pay attention to the specs.. even the same model products at > different times don't have the same specs ! > > :) > > Faisal Imtiaz > Snappy Internet & Telecom > 7266 SW 48 Street > Miami, FL 33155 > Tel: 305 663 5518 x 232 > > Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net > From: "Kenneth McRae" <kenneth.mc...@me.com> > To: "Faisal Imtiaz" <fai...@snappytelecom.net> > Cc: "Rodrigo 1telecom" <rodr...@1telecom.com.br>, "NANOG" <nanog@nanog.org> > Sent: Saturday, February 7, 2015 3:49:16 PM > Subject: Re: Low cost WDM gear > > That's why I engage the engineering resources on their end to make sure the > chosen candidate will support the use case. I have now performed an A/B > comparison and the FiberStore gear is inferior. Excessive loss on the mux > and optics. > > On Feb 07, 2015, at 12:44 PM, Faisal Imtiaz <fai...@snappytelecom.net> wrote: > > If you pay close attention to the Spec Sheets, on power output, insertion > loss, sensitivity, and do the proper calculation for your link, then using > anyone's products, passive or active will work unless the devices do not meet > specified specs. > > If you don't do your homework, cals on the design, loss, and just buy stuff > based on whatever, then it does not matter who the mfg. is, you are very very > likely to be surprised in a bad way. > > :) > > Faisal Imtiaz > Snappy Internet & Telecom > > ----- Original Message ----- > From: "Rodrigo 1telecom" <rodr...@1telecom.com.br> > To: "Kenneth McRae" <kenneth.mc...@me.com> > Cc: "NANOG" <nanog@nanog.org> > Sent: Saturday, February 7, 2015 3:24:43 PM > Subject: Re: Low cost WDM gear > What others vendors do you using? Here in Brazil only PADTEC have this > passive solution... Some days ago Digitel contact me to show your multiplex > solution... Is a active solution... > We import this from fiberstore, but i don't know others vendors to buy 10G > sfp+ cwdm and this mux/demux... > Enviado via iPhone > Grupo Connectoway >> Em 07/02/2015, às 16:04, Kenneth McRae <kenneth.mc...@me.com> escreveu: >> >> Hi Enviado, >> >> I cannot recommend FiberStore as I had a bad experience with them. I >> needed to cover only 3km from A to B side. When using 10km optics, I saw >> a loss of over 5db with their passive mux inserted into the path which >> created a total loss of over -20db which is outside of the tolerances for >> our equipment with 10km SFP+. Using another vendors low insertion loss >> mux corrected our issue. I am sure if you are using an 80km optic, you >> may be able to tolerate a higher insertion loss to cover < 60km. I also >> notice that their CDWM optics averaged about 3db less in power output when >> compared to other vendors. >> >> Thanks >> >> Kenneth >> >>> On Feb 07, 2015, at 10:33 AM, Rodrigo 1telecom <rodr...@1telecom.com.br> >>> wrote: >>> >> >>> Hi kenneth... which the distance do you have from side A to side B when >>> you using passive solutions from fiberstore( mux and demux)? >>> I buy this mux and demux(4 channels single fiber) and only make a test >>> about 60km( mux side A and demux on side B) with sfp+10gb for 80km... ( >>> only see ddm on my ex3300( about -19db for 60km). Test switch access with >>> ssh and pinging tests... >>> What kind os issue do you have? For distances less than 60km is this >>> solution good? >>> Thanks!!! >>> >>> Enviado via iPhone >>> Grupo Connectoway >>> >>>> Em 07/02/2015, às 14:55, Kenneth McRae <kenneth.mc...@me.com> escreveu: >>>> Mike, >>>> I just replaced a bunch of FiberStore WDM passive muxes with OSI Hardware >>>> equipment. The FiberStore gear was a huge disappointment (excessive >>>> loss, poor technical support, refusal to issue refund without >>>> threatening legal action, etc.). I have had good results from the OSI >>>> equipment so far. I run passive muxes for CWDM (8 - 16 channels). >>>> On Feb 07, 2015, at 09:51 AM, Manuel Marín <m...@transtelco.net> wrote: >>>> Hi Mike >>>> I can recommend a couple of vendors that provide cost effective >>>> solutions. >>>> Ekinops & Packetlight. >>>> On Saturday, February 7, 2015, Mike Hammett <na...@ics-il.net> wrote: >>>> I know there are various Asian vendors for low cost (less than $500) >>>> muxes >>>> to throw 16 or however many colors onto a strand. However, they don't >>>> work >>>> so well when you don't control the optics used on both sides (therefore >>>> must use standard wavelengths), obviously only do a handful of channels >>>> and >>>> have a distance limitation. >>>> What solutions are out there that don't cost an arm and a leg? >>>> ----- >>>> Mike Hammett >>>> Intelligent Computing Solutions >>>> http://www.ics-il.com >>>> -- >>>> TRANSTELCO| Manuel Marin | VP Engineering | US: *+1 915-217-2232* | MX: >>>> *+52 >>>> 656-257-1109* >>>> CONFIDENTIALITY NOTICE: This communication is intended only for the use >>>> of the individual or entity to which it is addressed and may contain >>>> information that is privileged, confidential, and exempt from disclosure >>>> under applicable law. If you are not the intended recipient of this >>>> information, you are notified that any use, dissemination, distribution, >>>> or >>>> copying of the communication is strictly prohibited. >>>> AVISO DE CONFIDENCIALIDAD: Esta comunicación es sólo para el uso de la >>>> persona o entidad a la que se dirige y puede contener información >>>> privilegiada, confidencial y exenta de divulgación bajo la legislación >>>> aplicable. Si no es el destinatario de esta información, se le notifica >>>> que >>>> cualquier uso, difusión, distribución o copia de la comunicación está >>>> estrictamente prohibido. > > > >
