Ah, Comcast support. Those people who keep calling my Ford Motor Company phone, to threaten to shut off service to my home, which I don't have (I have uverse). They keep saying they will take my Ford number off the account (which of course, I don't know the account number because I don't have an account) and then they call again, with the same threat.
Real winners. And yes, I've been saving the chats with support. -----Original Message----- From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Jay Ashworth Sent: Tuesday, February 24, 2015 11:23 AM To: NANOG Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23) I thought you were just supposed to give your Geek License number. :-) #nothingScales ----- Original Message ----- > From: "Kevin McElearney" <kevin_mcelear...@cable.comcast.com> > To: "Peter Loron" <pet...@standingwave.org>, "John Brzozowski" > <john_brzozow...@cable.comcast.com> > Cc: nanog@nanog.org > Sent: Monday, February 23, 2015 9:16:37 AM > Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23) > You forgot to use the word “Shibboleet” when you called care. > Contacted > Peter off-list > > > - Kevin > > On 2/23/15, 1:25 AM, "Peter Loron" <pet...@standingwave.org> wrote: > > >Apologies for a bit off topic, but I’m trying to get an issue > >resolved > >and am having trouble reaching anybody who seems clue positive. > > > >From home via Comcast cable, I’m having trouble reaching some > >destinations. According to mtr, there is a particular node > >(be-11-pe02.11greatoaks.ca.ibone.comcast.net) which is suffering > > >30% > >loss. Contacting the Comcast consumer support folks is useless (what > >are > >the lights on your modem doing? Did you power cycle it?). When this > >is > >happening, I usually am told they need to send a tech to my house. > ><insert facepalm>. > > > >Is there a way to drop a note to the NOC or other folks who would > >understand the info and be able to act on it? > > > >Thanks! > > > >-Pete > >> On Jan 23, 2015, at 09:14, Brzozowski, John > >><john_brzozow...@cable.comcast.com> wrote: > >> > >> Folks, > >> > >> The thread below was sent to me a few times, apologies for not > >> catching > >>it sooner. > >> > >> Janet, > >> > >> I sent you mail unicast with a request for some information. I am > >>happy to help you out. > >> > >> For the larger NANOG audience, Comcast has recently launched IPv6 > >>support for our BCI products, these are our DOCSIS based commercial > >>offerings. This means that if you gateway device is in fact in RG > >>mode > >>you will be delegated a dynamic IPv6 prefix, by default customers > >>are > >>delegated a /56 prefix along with a single IPv6 address that is > >>assigned > >>to the WAN of the gateway device. IPv6 support applies to the > >>following > >>makes and models: > >> > >> SMC D3G CCR (http://mydeviceinfo.comcast.net/device.php?devid=216) > >> Cisco BWG (http://mydeviceinfo.comcast.net/device.php?devid=347) > >> Netgear CG3000D > >> (http://mydeviceinfo.comcast.net/device.php?devid=347) > >> > >> For customers where you bring your own cable modem or have one of > >> the > >>above in bridge mode we have enabled IPv6 support for you as well. > >>However, your router behind the modem must be running software and > >>configured with IPv6 support. Specifically, your router needs to be > >>support stateful DHCPv6 for IPv6 address and prefix acquisition. We > >>have received a number of reports from customers that the Juniper > >>SRX > >>does not appear to properly support IPv6. We are working with > >>Juniper > >>and also recommend that you reach out to Juniper as well. > >> > >> Please keep checking http://www.comcast6.net for updates, we will > >> post > >>some additional information here in the next week or so. In the mean > >>time if you have questions feel free to send me mail or post them > >>here > >>on the NANOG list. > >> > >> HTH, > >> > >> John > >> ========================================= > >> John Jason Brzozowski > >> Comcast Cable > >> p) 484-962-0060 > >> w) www.comcast6.net > >> e) john_brzozow...@cable.comcast.com > >> ========================================= > >> > >> > >> > >> -----Original Message----- > >> From: "nanog-requ...@nanog.org<mailto:nanog-requ...@nanog.org>" > >><nanog-requ...@nanog.org<mailto:nanog-requ...@nanog.org>> > >> Reply-To: NANOG <nanog@nanog.org<mailto:nanog@nanog.org>> > >> Date: Friday, January 23, 2015 at 07:00 > >> To: NANOG <nanog@nanog.org<mailto:nanog@nanog.org>> > >> Subject: NANOG Digest, Vol 84, Issue 23 > >> > >> Date: Thu, 22 Jan 2015 22:42:17 +0000 > >> From: Janet Sullivan > >> <jan...@nairial.net<mailto:jan...@nairial.net>> > >> To: "'nanog@nanog.org<mailto:'nanog@nanog.org>'" > >><nanog@nanog.org<mailto:nanog@nanog.org>> > >> Subject: Comcast Support > >> Message-ID: > >> > >><cy1pr0701mb1164f3448b35404bbae671a8dc...@cy1pr0701mb1164.namprd07.prod.o > >>utlook.com<mailto:CY1PR0701MB1164F3448B35404BBAE671A8DC490@CY1PR0701MB116 > >>4.namprd07.prod.outlook.com>> > >> Content-Type: text/plain; charset="us-ascii" > >> > >> I hate to use NANOG for this, but support has now ended a chat with > >> me > >>twice without fixing anything, they just kicked me off. > >> > >> I'm not getting an IPv6 address on the Comcast provided cable > >>modem/router. I'm not getting a PD. My machines thus have no IPv6. > >>I've hard reset my router 4 times while working with Comcast, and > >>I've > >>been told to do things like switch to a static IPv4 address, which > >>shows > >>a level of clue that is scary. And before that they were convinced > >>it > >>was a wireless problem even though I have a wired connection, and > >>told > >>them that multiple times. I've wasted two hours with Comcast today, > >>and > >>even when I asked for escalation I got nothing. Just hung up on. > >>It's > >>honestly the worst customer support I've ever received. I don't > >>think I > >>ever got them to understand the difference between IPv4 and IPv6. > > > > -- Jay R. Ashworth Baylink j...@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274
