I had a similar thing with Shentel. When I finally started sending them screenshots of Wireshark ARP traffic I got to talk to someone that knew something. Turned out another customer was advertising they owned part of my IP addresses.
Gary -----Original Message----- From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Pete Carah Sent: Thursday, January 22, 2015 7:08 PM To: nanog@nanog.org Subject: Re: Comcast Support On 01/22/2015 06:28 PM, Aaron C. de Bruyn wrote: > It's starting to become more typical. > > I finally resolved an issue after two weeks of fighting with them. > A remote office could send traffic out, but couldn't receive traffic. > > ..... > http://xkcd.com/806/ Cute. > > Maybe Comcast train the level 1 techs that if someone says "NANOG" you > get transferred to someone who knows routing... ;) And Charter gets you the business NOC if you call level1 tech between 2 and 6AM eastern. Unfortunately this is the fiber-service noc so they can't do much with cable nodes. At least they know what a router is, and ping and traceroute. > > Reminds me of a call I made to the local power company some years back; the transformer for my end of the block was rather undersized for the more-recently installed customer air conditioners, and my line voltage was around 85 in the afternoon. Computers don't like that :-( Called the trouble line, said my voltage was low. She asked how I was measuring it, I said the magic word "Fluke". She then said it would get reported right away. Of course, fixing it was a major undertaking (had to replace the 2400 pole-top lines with 16kv, and add a transformer), so it still took a year for them to actually fix it (and a day without power while running the new lines)... At least that magic word was in the script... -- Pete
