Thanks all. I am in touch with Comcast, and we are getting the issue sorted out.
On Tue, Nov 4, 2014 at 3:06 PM, John LeCoque <jle...@gmail.com> wrote: > Hello all, > > Sorry to take such a basic issue all the way to NANOG, but my team has > nearly 16 hours into this issue via phone / e-mail with no results. We just > need the IP address information for our recently installed DOCSIS service > at a location in Tallahassee, FL. > > Unfortunately we have had no luck with support (after many attempts), and > our sales rep has made it very clear that he does not care. > > Is there anyone from Comcast here who could contact me off-list to help us > get this resolved? I am very grateful for any assistance. > > Thank you, > John >
