Thanks. The tech said they looked at signal levels when I called and didn't see anything. I didn't have a baseline at the time (I do now) and assumed they'd see something there if there was something.
I do have the Netgear. So I'll keep this in mind when I call them again (assuming it's really not a noise issue) though I'm not sure exactly what happened here or how I can get them to try the same thing? On Feb 20, 2014 3:11 PM, "Aaron C. de Bruyn" <aa...@heyaaron.com> wrote: > If it's one of their new Netgear-branded modems, see if you can get your > tech to dig up an SMC. > > We had the same issue. They swapped out one Netgear modem for another > Netgear and the problem continued. The phone techs couldn't see the problem > and kept blaming our equipment. They finally sent out one of the 'senior' > engineers I had worked with before on other jobs. He managed to get a hold > of one of the SMCs from their warehouse. No more issues. > > -A > > > On Thu, Feb 20, 2014 at 1:08 AM, shawn wilson <ag4ve...@gmail.com> wrote: > >> A while ago I got Comcast's business service. Semi-idle connections >> are get dropped (I haven't really diagnosed this - I just no that it >> isn't the client or server but some network in between). However the >> second and most obvious issue is that intermittently, the service will >> grind to a halt: >> --- 8.8.8.8 ping statistics --- >> 37 packets transmitted, 34 received, 8% packet loss, time 36263ms >> rtt min/avg/max/mdev = 398.821/5989.160/14407.055/3808.068 ms, pipe 15 >> >> After a modem reboot, it goes normal: >> --- 8.8.8.8 ping statistics --- >> 4 packets transmitted, 4 received, 0% packet loss, time 3003ms >> rtt min/avg/max/mdev = 23.181/23.920/24.298/0.474 ms >> >> This seems to happen about once or twice a day. I can't attribute it >> to any type of traffic or number of connections. All of the rest of >> the network equipment is the same and the behavior persists when a >> computer is plugged directly into the modem. I called Comcast and they >> said they didn't see anything even when I was experiencing ridiculous >> ping times. I tend to think it's an issue with the 'modem' but I'm not >> sure what the issue might be or how to reproduce it when asked to if I >> tell them to look at it. >> >> >
