One wonders if this is an industry trend.
On Tue, Dec 3, 2013 at 10:38 PM, Thomas <grave...@swbell.net> wrote: > You need to talk to Alcatel Tac team. They will be able to help you. > Prem tech don't have the knowledge or resources. Tier one is useless and > can only do basic diagnostics., tier two won't be able to help but they can > open an AOTS ticket that can engage Alcatel Tac. Good luck. May need to > insist on executive escalation. Just saying. > > Thomas L Graves > Sent from my IPhone > > > > On Dec 3, 2013, at 9:21 PM, Eric A Louie <elo...@yahoo.com> wrote: > > > > Ask to be escalated to Tier 2. If they can't help, ask for another > escalation. Show them traceroutes if you can (maybe from your phone or > from one of us) from other networks so they can see where it's dying. > > > > > > > > > > > >> ________________________________ > >> From: Phil Karn <k...@philkarn.net> > >> To: NANOG <nanog@nanog.org> > >> Sent: Tuesday, December 3, 2013 7:04 PM > >> Subject: Anyone competent within AT&T Uverse? > >> > >> > >> Does anyone know anyone within AT&T Uverse who actually knows what > >> TCP/IP is? Maybe even how to read a packet trace? > >> > >> I've been trying to get my static IP block working again since Saturday > >> when they broke it while fixing an unrelated problem. I can't believe > >> how incompetent their tech support has been on this. An hour into a chat > >> with them and I finally realize they don't have a clue what I'm talking > >> about...this is very frustrating... > >> > >> Their premise techs try very hard, but I get the strong impression that > >> the network support people randomly perturb provisioning until it works > >> again, and that's why they keep breaking unrelated things. > >> > >> I'm still wondering if this Internet stuff is ready for prime time... > >> > >> Thanks, > >> > >> Phil > >> > >> > >> > >> > > -- John Kreno "Those who would sacrifice essential liberties for a little temporary safety deserve neither liberty nor safety." - Ben Franklin
