Hi Tom, Yes Comcast has SLA for their Enterprise Services, see page 5 (Schedule A-2) of http://business.comcast.com/docs/ent-terms-and-conditions/Product-Specific-A ttachment-Ethernet-Dedicated-Internet-120412-PUBLISHED-v3.pdf?sfvrsn=0
Tony Patti CIO S. Walter Packaging Corp. -----Original Message----- From: Tom Morris [mailto:bluen...@gmail.com] Sent: Thursday, October 24, 2013 2:38 AM To: NANOG list Subject: Re: Point to Point Ethernet request Do they offer an SLA on that? I've got a couple of broadcast sites that could use a 21st century studio to transmitter link... Bandwidth wouldn't be that spicy (just FM stereo here) but reliability is a must!! An at&t t1 is even starting to drive us nuts by having seconds long dropouts in the afternoons. Tom Morris, Operations Manager, WDNA-FM This message sent from a mobile device. Silly typos provided free of charge. On Oct 24, 2013 2:14 AM, "Crist Clark" <cjc+na...@pumpky.net> wrote: > Got 10 GbE service from a data center in Santa Clara to a campus in > San Mateo California from Comcast. Been pretty solid. Only blips have > been anounced maintenance. When I have contacted support, I really > can't complain. > > It's L2. I see my BPDUs and LLDPDUs come through. > > So, yeah, it exists. > > Related, maybe: > > Has anyone actually seen Comcast's "ethernet" service? This is > advertised as a symmetrical, high-speed (100mb+?) business service not > consumer stuff. > > I called several times out of curiosity. Using the phone number for > this service on their website got me switched around several times by > people who seemed to barely know what I was talking about. > > One wanted to engage me in a debate about why asymmetrical 20/7 > (whatever it was) isn't good enough I assume because that's all she > was involved with so I muttered something about routing net blocks etc > so she gave up and switched me again. Fine. > > Then I'd finally get someone who seemed reasonable, seemed to know > what I was asking about, took down my call back info and promised > someone would get back to me within one business day. > > Never got a callback. Tried this a few times, same result. > > So, does it exist? > > I suppose if sales won't call you back you have to wonder what support > would be like. > > P.S. Their website for this service invites you to enter your address > to see if it's available and assures me it is, that's where you get > the phone number to call sales. > > -- > -Barry Shein > > The World | b...@theworld.com | > http://www.TheWorld.com > Purveyors to the Trade | Voice: 800-THE-WRLD | Dial-Up: US, PR, > Canada > Software Tool & Die | Public Access Internet | SINCE 1989 *oo* >
