Hi Matthew
Interesting experience. >first into a black hole, and then bouncing with permanent failures. What you mean by permanent failures? Can you share error you saw in bounce report? On Sat, Sep 7, 2013 at 1:30 AM, Matthew Kaufman <matt...@matthew.at> wrote: > TL; DR: Email won't be delivered, No support > > I have two domains that I set up with Postini for spam filtering, and I > was very happy for years. But Google purchased Postini, and has been > increasingly insistent that I migrate to Google Apps. They have a > transition process which is supposedly seamless, and which guarantees that > mail will continue flowing throughout the transition. In reality, all of my > email was offline for 24 hours, first into a black hole, and then bouncing > with permanent failures. > > Calling Google support last night resulted in a long wait to finally talk > to someone who told me that Postini support was too busy and who took down > my name and number for a call back. Never got a call. > > This morning I opened a support ticket via the web site, and two hours > later got a reply suggesting that it might be my MX records. Never mind > that (according to the logs I could see) the mail was still flowing > properly to Postini, passing through there to Google, and then being dumped > at Google. > > When I called to escalate, I found a support agent who couldn't find the > ticket I had opened via the website, and who then tried to transfer me. In > the process, I sat on hold for 30 minutes, then the call was dropped. > > When I called right back, I went through the same phone tree and > authentication process, and reached another agent. When he asked my > problem, and I started to describe it, he said "oh, Postini" and then hung > up on me. > > At that point it had been 24 hours, which is too long to have one's > inbound email getting permanent failures, and so I've set my MX records to > point directly at my own servers and will just live without spam filtering > for a while. In the meantime, I strongly encourage anyone else who cares > about reliable email delivery to avoid my fate. > > Matthew Kaufman > matt...@matthew.at > > -- Anurag Bhatia anuragbhatia.com Linkedin <http://in.linkedin.com/in/anuragbhatia21> | Twitter<https://twitter.com/anurag_bhatia> Skype: anuragbhatia.com
