-----Original Message----- From: Rich Kulawiec [mailto:r...@gsp.org] Sent: Friday, July 26, 2013 2:23 PM To: nanog@nanog.org Subject: Re: ARIN WHOIS for leads
On Fri, Jul 26, 2013 at 10:42:18AM -0700, goe...@anime.net wrote: > Because your mail servers are broken. Because you put spamfilters on > your abuse@ mailbox, IF you even have an abuse@, which a lot of you > don't. Because we tried calling, and your tier1 are clueless. > > Fix your mailservers. Train your staff. Staff your abuse desk. Then > we'll talk. >>Precisely. This and the rest, which I've elided. If clueful email to "abuse@yourdomain" is not dealt with in an effective and timely manner [1] -- then you have only yourself to blame. To be quite honest; even if you had clueful and trained staff, folks would still blast all of your role accounts....just because history shows many providers don't answer abuse inquiries so they assume every provider is the same. For example, we reported some issues to a tier 1 couple weeks ago. Their automated abuse ticket response was basically if you want your issue handled include x,y,z and we did from the start so we were good. They issue stopped and we were happy. But what happened if we didn't include the following and didn't plan too? Well, the issue probably wouldn't have been resolved. Case and point, many abuse desks have directions that must be followed in order for a complaint to be processed efficiently and correctly.
