On Feb 14, 2013, at 4:00 PM, Kasper Adel <karim.a...@gmail.com> wrote:
> Hello, > > We are a 2nd level of escalation in a service provider, trying to put a $ > value on the support we give to our NOC and other implementation teams, > when they email us about problems they face. But we are merely bits and > bytes engineers that cant quantify and justify the value of what we do to > the management team. I guess these smart suits want to see an excel sheet > with a table of how much they save or gain by the support we do. We respond > to technical questions and simulate problems in a lab. > > Can anyone help me with an idea or any material i can reuse? Templates? Has > any one been in a similar situation. Sounds like a job for the Bob's. > > Thanks > Kim
