s/CenturyLink/ATT and I've got plenty of good stories for you. I think the big telcos these days simply don't care, and don't understand. They hire sales drones from Wal-Mart, and expect them to put in orders for longhaul circuits, or metro ethernet, and what you get is samples of perfume or pizza delivery.
On Mon, Jan 28, 2013 at 9:32 AM, Joe Maimon <jmai...@ttec.com> wrote: > Anybody have some happy success stories to share about service in Qwest > service area post Centurylink acquisition? > > Unfortunately the ones I have contain more humor than success. > > Story #1 > > Ethernet/Fiber service near Tampa ordered via partner, misordered as MPLS, > re-ordered as vpls. > > Delivered by June, I have been trying unsuccessfully to get a MAC off the > NID ever since. > > Similarly, I have been unsuccessful in getting the LEC onsite to > troubleshoot the NID. My last update was a due date of 2/22, after they > missed a 1/17 date. Nope, not a typo. > > Story #2 > > Ethernet/Fiber service in Phoenix ordered via partner. Apparently, in order > to save on the expense of the NID/switch combo, the LEC ran the second set > of fiber strands up to an existing customer in the building, using dedicated > conduit from the building dmarc (which is accessible by our customer). > > They then instructed us to run copper back from their customer back to our > customer's space. This recipient of the new fiber refused permission (not to > mention being unhappy at unwittingly providing shared service). > > LEC claims the order was marked closed and delivered and any changes are new > orders that will take 45 days. There has not been an update since, although > presumably, we are on the 45 day clock. > > Due on the 1st, delivered in mid December, this is a month late with no > timely resolution in sight. > > I have been assured by everyone involved that escalation has been pursued to > the highest levels, including pleading with the CEO of the unwitting service > providing customer, to no avail. > > If someone from Centurylink who can make things happen and be privy to the > real dealings would please reach out directly to me, I have high hopes that > there can be happy endings for these stories. > > Or if anybody has any useful suggestions, ideas, advice, or even > commiserations, all are welcome to share. > > Best, > > Joe > -- Brent Jones br...@brentrjones.com
