Brad, I in no way represent Spamhaus, but as someone who has had lots of experience with them, I can assure you that you are not blackholed.
You resolved the complaint how? Did you respond to the SBL? Did you get an auto-acknowledgement when you did respond to the SBL? Post up your SBL links here. Let's see what they have to say in them. You will have a hard time trying to connect with them in any other way aside for responding via email to the complaint. On 9/13/2012 5:40 PM, Brad Barnett wrote: > > > > On Thu, 13 Sep 2012 11:17:44 -0400 > Brad Barnett <b...@gamingsolutions.ca> wrote: > >> >> We've been running a clean operation for years, but recently, one of our >> clients spammed then entire universe (using external mail servers, but >> linking to some internal URLs). >> >> We've since terminated them, and such things are against our terms of >> use. However, we seem to have massive issues getting any response from >> Spamhaus. We're worried that perhaps we're just blackholed, or someone >> is on vacation, or something to that effect. >> >> Right now, we're essentially crippled -- and at the same time, we >> resolved the direct complaint a week ago. >> >> Does anyone have any idea as to how to contact someone at Spamhaus via >> IM, phone, etc? IRC channel? >> >> Church? ;) >> >> NOTE: we're not perfect, but again -- we don't allow spamming. We force >> unsubscribe footers on all outgoing mail clients send, we don't allow >> SPAM as per terms of use, and we insist that clients use a list of >> known-contacts if they do mailings. >> >> EG: people they've have contact with in the past. >> >> > -- Christopher Singhaus, Systems Administrator / Abuse Dept csingh...@hopone.net *** 703-564-5400 HopOne Internet Corp. - AS 14361 - www.hopone.net "Yesterday's weirdness is tomorrow's reason why." -Hunter S Thompson
