As someone who was born in 1984 I respectfully disagree. ;-)
On Fri, Feb 17, 2012 at 9:52 AM, -Hammer- <bhmc...@gmail.com> wrote: > Let me simplify that. If you are over 35 you know how to troubleshoot. > > Yes, I'm going to get flamed. Yes, there are exceptions in both directions. > > > -Hammer- > > "I was a normal American nerd" > -Jack Herer > > > > On 2/17/2012 8:29 AM, Leo Bicknell wrote: >> >> In a message written on Thu, Feb 16, 2012 at 08:50:11PM -1000, Paul >> Graydon wrote: >>> >>> At the same time, it's shocking how many network people I come across >>> with no real grasp of even what OSI means by each layer, even if it's >>> only in theory. Just having a grasp of that makes all the world of >>> difference when it comes to troubleshooting. Start at layer 1 and work >>> upwards (unless you're able to make appropriate intuitive leaps.) Is it >>> physically connected? Are the link lights flashing? Can traffic route to >>> it, etc. etc. >> >> I wouldn't call it a "misconception", but I want to echo Paul's >> comment. I would venture over 90% of the engineers I work with >> have no idea how to troubleshoot properly. Thinking back to my own >> education, I don't recall anyone in highschool or college attempting >> to teach troubleshooting skills. Most classes teach you how to >> build things, not deal with them when they are broken. >> >> The basic skills are probably obvious to someone who might design >> course material if they sat down and thought about how to teach >> troubleshooting. However, there is one area that may not be obvious. >> There's also a group management problem. Many times troubleshooting >> is done with multiple folks on the phone (say, customer, ISP and >> vendor). Not only do you have to know how to troubleshoot, but how >> to get everyone on the same page so every possible cause isn't >> tested 3 times. >> >> I think all college level courses should include a "break/fix" >> exercise/module after learning how to build something, and much of that >> should be done in a group enviornment. >> > -- Ray Soucy Epic Communications Specialist Phone: +1 (207) 561-3526 Networkmaine, a Unit of the University of Maine System http://www.networkmaine.net/
