----- Original Message ----- > From: "John Peach" <john-na...@johnpeach.com>
> On Wed, 21 Dec 2011 09:36:08 -0600 > "John Palmer \(NANOG Acct\)" <nan...@adns.net> wrote: > > > Well look what was in my in-box this morning! Looks like Barracuda > > Networks is sending out spam again. Maybe word is getting around > > about their less that value-full renewal policy. Could it be that > > people are starting to resent being taken advantage of?? > > > > See my response below their message. Seems like they don't remember > > that I was a fish they already hooked and fleeced. > > > [rest of rant snipped] > > This has nothing to do with NANOG and is standard practice in the > software industry anyway. In fact, it's not. If you miss your renewal payment for, frex, Safari books, they actually slip your cycle date to when you renew -- since you don't *get* the service between the expire date and the renew date, I concur with his appraisal that you shouldn't be paying for it, either. If in fact, the service *kept working* for a short time when an overlooked payment was missed, it would be a different story. But, effectively, he's a new client, and should probably be treated that way. Assuming the paid service is actually *the update service*. I also disagree with your proposition that this is off-topic for NANOG, really. Cheers, -- jra -- Jay R. Ashworth Baylink j...@baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274
