No. It doesn't prevent it from happening again. But at least you can have them check for that same issue when it happens next time.
I guess the RFO gives the customer the feeling that the vendor was able to isolate the issue and fix it; as opposed to "issue was resolved before isolation". - Miraaj Soni -----Original Message----- From: Joe Maimon [mailto:jmai...@ttec.com] Sent: Wednesday, November 30, 2011 10:46 AM To: Brad Fleming Cc: nanog@nanog.org Subject: Re: ATT GigE issue on 11/19 in Kansas City Brad Fleming wrote: >> > In either case I'm a customer and will likely never be told what went wrong. I'm OK with that so long as it doesn't happen again! > > Does being told what happened somehow prevent it from happening it again? What is the utilitarian value in an RFO? Joe
