We haven't run into that issue and have very large clients. I'm interested to find out where you may have run into that issue?
-Bret On Feb 28, 2011, at 12:25 PM, Owen DeLong wrote: > Another vexation for VOIP in the SMB environment is that it rarely works > particularly > well (if at all) in light of a multiple-external-address NAT pool. > > You simply have to map all of your VOIP phones in such a way that they > consistently > get the same external IP every time or shit breaks badly. > > Owen > > On Feb 28, 2011, at 11:11 AM, Bret Palsson wrote: > >> Since our company is a VoIP company, I will chime in to this topic. >> >> Let's start off with the definitions so everyone is on the same page: >> >> vex |veks| >> verb [ trans. ] >> make (someone) feel annoyed, frustrated, or worried, esp. with trivial >> matters : the memory of the conversation still vexed him | [as adj. ] ( >> vexing)the most vexing questions for policymakers.] >> >> Alright, now that that's out of the way... >> >> I am only referring to small medium business and some enterprise (Those are >> all our customers, we do not do residential) >> - Seemingly complex. >> - Worried about the "What if the internet goes down" scenario. >> - Call quality. >> - Price >> - Location >> - Outages >> >> Responses: >> - Seemingly complex... Very true. Most VoIP companies, both hosted and on >> premises are difficult/time consuming to setup and make work they way you >> want it. >> - What if the internet goes down. This one is a challenge. POTS actually >> have issues too, but when analog phone service goes down, there is no light >> on the phone indicating that the phones are not working so many customers >> perceive there is a problem. With the FCC mandating all POTS move to a VoIP >> backend (which for long hauls, is mostly already true) POTS will experience >> the same downtime as the internet. >> However as we all know, the internet is built to tolerate outages. >> For most people they don't understand how the internet actually works. >> - Call quality... If a VoIP company pays for good bandwidth and maintains >> good relationships with peers, the only concern is the last-mile(From the CO >> to location). Now there is much more that plays in quality, ie. codec >> selection, voice buffer, locality to the pbx. >> - Price... Believe it or not people are worried about paying less for better >> service. Who would have thought? >> - Location... Location is super important both in the last mile and PBX. >> - Last mile: >> In older locations the copper in the ground is aged, if you >> can't get fiber and your stuck using T1, lines, then hopefully you are in a >> location that keeps the copper in the ground properly maintained. If you are >> in older locations, which one of our offices are, there are remedies, you >> can contact your bandwidth provider and have them do a head to head test >> using a BERD (bit error rate detector) and they can find the problem. But >> that's a whole other topic. >> >> -PBX: >> Some people believe that on premise is the best location for a >> PBX, this may or may not be true. I happen to believe that keeping it off >> premise is the way to go. You get up-time, redundancy, locality, and >> mobility. You just plug in your phone and your phone is up and running. Move >> offices.. got bandwidth? Your good to go. No equipment to worry about, say a >> power outage happens, your voicemail still works people call in and are in >> call queues and have no clue you are down. Feels more like POTS with an >> enterprise backend. >> >> -Outages: If the internet does fail, most providers offer WAN survivability. >> The customer plugs in phone lines into the router and if the internet goes >> down, they can make emergency calls or calls to the world limited by the >> number of lines the router can accept and are plugged in of course. Now in >> all our experience going on 7 years now, 90% of the time WAN outages happen, >> guess what also dies, the POTS! Who would have thought that when cables get >> cut, that the phone lines were also part of the cables? >> >> There you go, some common worries, with some answers to hopefully sooth the >> vexed VoIP user. >> >> Bret Palsson >> Sr. Network & Systems Administrator >> www.getjive.com >> >> >> On Feb 28, 2011, at 11:37 AM, valdis.kletni...@vt.edu wrote: >> >>> On Mon, 28 Feb 2011 13:29:08 EST, Bret Clark said: >>>> On 02/28/2011 01:17 PM, Leigh Porter wrote: >>>>> VoIP at the last mile is just too niche at the moment. It's for people on >>>>> this list, not my mother. >>> >>>> Baloney...if that was the case, then all these ILEC's wouldn't be >>>> whining about POT's lines decreasing exponentially year over year! >>> >>> I do believe that the ILEC's are mostly losing POTS lines to cell phones, >>> not >>> to VoIP. I myself have a cell phone but no POTS service at my home address. >>> On >>> the other hand, I *am* seeing a metric ton of Vonage and Magic Jack ads on >>> TV >>> these days - if VoIP is "too niche", how are those two making any money? >>> >> >
