On Feb 10, 2011, at 4:50 AM, TR Shaw wrote: > > On Feb 10, 2011, at 1:26 AM, Owen DeLong wrote: > >> The problem is conversations like this: >> >> AT&T Customer Service: "AT&T uVerse, how can I help you?" >> >> Customer: "Yes, I have uVerse service and I'd like to get IPv6." >> >> AT&T Customer Service: "I pea vee what? Is this a prank call?" >> >> Owen >> > > The ATT cellular folks respond... > > ATT: "ATT Wireless. My name is ____ and I'm here to help" > > User: "My iPhone web browser can't reach sites like ipv6.google.com via your > cellular network but it can over my wifi at home." > > ATT: "So you are having problems with your uVerse wireless connection?" > > ... after escalating to L2 support.... > > ATT: "So we will start be reseting your iPhone and then configure it for data > access...." > > ...after 45 minutes... > > ATT: "Are you sure the website is valid? Let me check that website on my > desktop here."... "Well, thats the problem! http://ipv6.google.com/ doesn't > exist. I can't get to it via my desktop here at support. You need to use www > instead of ipv6 and everything will be fine. Is there anything else I can > help you with today?" > > > Seems equally problematic, no?
Owen
