On Mon, 03 Jan 2011 23:04:14 PST, jacob miller said: > The tracking of Customer circuits to ensure that from marketing, sales, > accounts and technical department everything to do with the circuits has to be > tracked.
Reading the NANOG archives will find enough examples of top telcos that *never* managed to correctly bill for a T-1 that it's safe to assume that quite often, such tracking does not, in fact, actually happen. > Anyone with any help in regards to top software that can be used to run such > a telco to ensure that world class service is obtained will be crucial. World class service? Usually provided by the non-top telcos, and used as a marketing feature. World class service doesn't come from software, it comes from corporate culture. Software doesn't make you hold your customers hostage in a peering dispute, management decisions do that. And most customers don't think being held hostage is world class service - and only top telcos have enough customers to make a peering displute feasible. (Long-time readers can probably think of enough examples to run out of examples to count on the fingers of one hand, even in base 3 ;) And at one time, there were plenty of small companies that made their living based on providing world-class service. You wanted some special one-off setup? No problem, their CFO and CTO would drive over and discuss pricing and terms - which usually included "and if it crashes at 2AM, call me on my cell". You wanted to discuss a config change on 10 minutes notice at 11PM on a Friday, no problem. (What ever happened to those companies, anyhow?) Hypothesis: The actual quality of service delivered is inversely proportional to the ability of the provider to deploy off-the-shelf enterprise-class software. If you can afford it, but your service is still generic enough to use COTS software, you're not delivering world-class service.
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