Send each customer out to buy this: http://www.apc.com/resource/include/techspec_index.cfm?base_sku=BE350G problem solved.
Andrew On 12/27/2010 10:10 AM, Mike wrote: > Hi, > > Well as is customary in our part of the country (Northern > California), with the stormy weather comes brownouts and blackouts > comes a massive influx of end users with locked up and malfunctioning > home networking equipment. Every single time the power sneezes, > massive waves of customers just 'go down' and then I get to pick the > pieces all up by talking to each individual and instructing them how > to pull the power and then plug it back in, or worse, their cpe needs > to have it's settings restored since the internal flash memories got > cleared or corrupted. > > We see this in the cheap home gear all the time. Makes me mad > since linksys/netgear/motorola got away with the customers money and > incurs ZERO support costs or any apparent liability for their product, > where we in turn get to deal with upset subscribers who have been > 'down for days...' while all the time the solution - powercycling - > was within reach. > > Is there anyone who has a script or process or policy concerning > unreliable customer equipments and how to effectively deal with > unsophisticated home users? I mean, users with business oriented gear > (eg: cisco 26xx, 8xx, pix, and the like), and doubly especially those > with working standby UPS, we never ever hear from and they have > extreme uptimes, but home users aren't willing to hear $500 - $800 in > gear is required to 'make it work all the time'. They interpret that > to mean that there's just something wrong with us since WE 'require' > such expensive and exotic equipment in order to work right, and they > would be better off somewhere else. > > Any comments? > > Mike- >
