I haven't had any specific problems with them but they are a bit retentive when it comes to doing certain things. There was the RMA module that arrived one day. You have to initiate a "shipping ticket" when you think something might arrive. In other words, you must open a ticket with them BEFORE something arrives there which can sometimes be a bit difficult when you are building out a new facility as you have no idea who is going to ship what when. They have eased up on that a little in the past few months, at least at 11 Great Oaks. Not a showstopper, just a bit of a pain in the hips, one more little thing that needs doing and is easily overlooked.
After I replaced that module I went to drop it off at the shipping area, it came with a return shipper so there wasn't really anything needed beyond them handing the box to the UPS guy next time he came by ... another remote hands ticket required for me to hand them a box and for them to hand the box to someone else. I suppose I could have dropped it off myself at a UPS bin on the way home. BUT, I am overall very pleased with the facility and the operation. There are little quirky things that make it somewhat of a pain but in my experience each provider has their own quirks. At least I can take my modules in there in the cardboard box, unlike Savvis at 4700 Old Ironsides where they have a box cop who won't allow a speck of cardboard past the sign-in window. > -----Original Message----- > From: Ryan Finnesey [mailto:ryan.finne...@harrierinvestments.com] > Sent: Friday, November 19, 2010 7:42 PM > To: Robert E. Seastrom; Justin Horstman > Cc: Mehmet Akcin; nanog@nanog.org > Subject: RE: experience with equinix exchange > > I would like to know the issues as well because we are looking to going > into at least 4 of their centers. > Cheers > Ryan > > > -----Original Message----- > From: Robert E. Seastrom [mailto:r...@seastrom.com] > Sent: Friday, November 19, 2010 3:30 AM > To: Justin Horstman > Cc: nanog@nanog.org; Mehmet Akcin > Subject: Re: experience with equinix exchange > > > Paul is pretty clueful; I think he was asking for specifics as to what > the layer 8/9 issues are at Equinix, rather than an explanation of what > layer 8 and 9 means. > > "Fly Fast", > > -r > > > Justin Horstman <justin.horst...@gorillanation.com> writes: > > > 8 users > > 9 politics and policies > > > >> -----Original Message----- > >> From: Paul WALL [mailto:pauldotw...@gmail.com] > >> Sent: Thursday, November 18, 2010 10:55 AM > >> To: Mehmet Akcin > >> Cc: nanog@nanog.org > >> Subject: Re: experience with equinix exchange > >> > >> What are the layer 8-9 issues? > >> > >> Drive Slow, > >> Paul Wall > >> > >> On Thu, Nov 18, 2010 at 12:50 AM, Mehmet Akcin <meh...@akcin.net> > >> wrote: > >> > > >> > On Nov 18, 2010, at 12:48 PM, Shacolby Jackson wrote: > >> > > >> >> Has anyone had any experience (good or bad) with their exchange > at > >> any of > >> >> their major datacenters, especially Great Oaks? We're wondering > if > >> people > >> >> really love or hate it. > >> >> > >> >> -shac > >> > > >> > > >> > Equinix does a fair job running 7 layers , however the layer8 and > >> layer9 seem the lacking part > >> > which could have been improved greatly. in Great Oaks / SJC , they > >> seem to be the largest IX > >> > > >> > per > >> > > >> > > >> > https://www.peeringdb.com/private/exchange_view.php?id=5&peerParticip > >> an tsPublicsOrder=Sorter_policy&peerParticipantsPublicsDir=DESC > >> > > >> > so being there while you are in that location seems good, and they > >> are reliable. > >> > > >> > mehmet > >> > >
