After you're done adding hate speech and spamming to my list of alleged criminal offences, can you and others please not post or e-mail me off-list if you have nothing new to contribute to the resolution of the problem?
----- Original Message ----- From: "Ryan Hayes" <ryguill...@gmail.com> To: "Erik L" <erik_l...@caneris.com>, nanog@nanog.org Sent: Wednesday, September 29, 2010 5:08:18 PM Subject: Re: What must one do to avoid Gmail's retarded non-spam filtering? Can you please not use the word "retarded" in a pejorative sense? On Tue, Sep 28, 2010 at 3:15 PM, Erik L <erik_l...@caneris.com> wrote: > I realize that this is somewhat OT, but I'm sure that others on the > list encounter the same issues and that at least some folks might have > useful comments. > > An increasingly large number of our customers are using Gmail or > Google Apps and almost all of our OSS/BSS mail is getting spam > filtered by Google. Among others, these e-mails include invoices, > order confirmations, payment notifications, customer portal logins, > and tickets. Almost anything we send to customers on Google ends up in > their spam folder. This results in a lot of calls and makes much of > our automation pointless, never mind all the lost sales. > > The problem is compounded by those who use mail clients and do not log > in to the webmail at all, since they would never see the contents of > the Google spam folder. > > We have proper A+PTR records on the edge MTAs, proper SPF records for > the originating domain, proper Return-Path and other headers, and so > on. There isn't anything that I can think of other than the content > itself which would be abnormal, and obviously the content is > repetitive and can't be changed much. Is there something obvious which > we've missed? > > Aside from the following clearly impractical solutions, what can we > do? 1. Asking everyone (including those we don't even know yet) to > whitelist all of our addresses, to check their spam folders, and to > click on "this is not spam" > 2. Providing our own free e-mail service to everyone (including those > we don't even know yet) and putting up "don't use Google" ads on all > of our customer-facing systems > > At least this isn't Hotmail where mail is just silently deleted with > no NDR after it's accepted by their MTAs. > > The call volume has been going up instead of down lately and it's > gotten to the point where we're sending MTA log extracts to people to > prove to them that we really did e-mail them. > > Would greatly appreciate any advice. > > Erik > >