On 2/1/2010 6:21 PM, Chadwick Sorrell wrote:
Any other comments on the subject would be appreciated, we would like to come to our next meeting armed and dangerous.
If upper management believes humans can be required to make no errors, ask whether they have achieved that ideal for themselves. If they say yes, start a recorder and ask them how. When they get done, ask them why they think the solution that worked for them will scale to a broader population. (Don't worry, you won't get to the point of needing the recorder.)
Otherwise, as Suresh notes, the only way to eliminate human error completely is to eliminate the presence of humans in the activity.
For those processes retaining human involvement, procedures and interfaces can be designed to minimize human error. Well-established design specialty. Human factors. Usability. Etc. Typically can be quite effective. Worthy using.
d/ -- Dave Crocker Brandenburg InternetWorking bbiw.net
