On Sat, Jan 9, 2010 at 9:37 AM, Paul Wall <pauldotw...@gmail.com> wrote:
> On Thu, Jan 7, 2010 at 5:04 AM, Mike <mike-na...@tiedyenetworks.com> > wrote: > > We just had a qwest outage of about 2 mins at 1:41am pst. When I called > to > > report it I was told it was a 200+ emergency software upgrade due to a > > security concern, and that we will get a notice later after the fact. > > That's not a maintenance, that's an outage. > > I hope everybody impacted on this list is claiming SLA. > > Drive Slow, much like the M40, > Paul Wall > SLA for what? < 2m of outage time related to an emergency maintenance event? I don't think so. Most agreement language covers this kind of event. You'll be lucky if you can badger your account team into a free dinner and/or some free beer for it. -M< -- Martin Hannigan mar...@theicelandguy.com p: +16178216079 Power, Network, and Costs Consulting for Iceland Datacenters and Occupants
