On Wed, Jul 29, 2009 at 12:34 AM, Bill Woodcock<wo...@pch.net> wrote: > Am I over-thinking this?
The SLA's I've looked at promise me that if their service is hard down for a week (with no ambiguity whatsoever) they'll credit my bill for upwards of 2% of the $50k/year or so I spend on the Internet connection for my mutli-million dollar online service. So yeah, you're overthinking it. When they start coupling those SLAs with some sort of serious business loss insurance, then paying attention to the SLA and carefully examining what constitutes failure may make some kind sense at a technical level. Regards, Bill Herrin -- William D. Herrin ................ her...@dirtside.com b...@herrin.us 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004
