In that case escalating to the registry is indeed a reasonable path at this point. Although they are both GoDaddy group companies, they operate with de facto separation between them. The links at https:/about.us were mentioned previously in the thread.
Rubens On Sat, Sep 7, 2024 at 11:17 AM Chad Dailey <whammys...@gmail.com> wrote: > > I'm just trying to figure out which intelligent human I can talk to, to get > this sorted out. The original request to GoDaddy as the registrar was to > update stale domain administrative data to resolve a technical issue, which > is failing at this time, since they claim a registrar hold, whatever that > means. I understand that we're all busy, I'm trying to stop this from > becoming an expensive black hole. We ($govtdayjob administrative folks and > myself) are trying to understand the relationship here in good faith, terse > ticket messaging does not increase our understanding of the issues at hand, > or point us to authoritative sources for timely resolution. > > My stamina and free time to resolve this is low, but the lawyer types seem > oddly energized. Probably best just to let them chase it. > > > On Fri, Sep 6, 2024 at 9:19 PM Rubens Kuhl <rube...@gmail.com> wrote: >> >> GoDaddy Registry is the .us registry operator so I assumed that the >> mention to GoDaddy was about the registry. >> But you are right, it could be about GoDaddy as the registrar for the >> domain. So the OP needs to clarify which one is the issue with, >> indeed. >> >> >> Rubens >> >> >> On Fri, Sep 6, 2024 at 7:18 PM Tom Beecher <beec...@beecher.cc> wrote: >> > >> > Not really an escalation point above the registrar level. >> > >> > https://www.icann.org/resources/pages/about-icann-faqs-2019-02-25-en >> > >> >> Q: Does ICANN help with domain ownership or registration disputes? >> >> >> >> A: No, ICANN does not get involved in disputes regarding domain ownership >> >> or registration. ICANN's role is at the policy level, in ensuring that >> >> registries and registrars comply with policies related to those issues, >> >> developed through a bottom-up, consensus-based multistakeholder process. >> > >> > >> > https://www.about.us/policies >> > >> > https://www.about.us/documents/policies/usTLD_Dispute_Resolution_Policy_(usDRP).pdf >> > >> > >> > >> > On Fri, Sep 6, 2024 at 9:35 AM Chad Dailey <whammys...@gmail.com> wrote: >> >> >> >> At some point during or after Neustar .us bits were assigned to GoDaddy, >> >> we lost administrative control over some $govtdayjob namespace, and it is >> >> claimed to now be held by the registry. Fast forward, we have a need to >> >> get things properly aligned. Have been trying to get things sorted out >> >> in good faith but the process is dragging on, and we are getting the >> >> side-eye from leadership because we're not getting a related issue >> >> resolved. I have a case number and supporting documentation, for what >> >> it's worth. Next step is legal, and I'd really like to avoid that mess. >> >> >> >> If you're an authoritative person that can help get this sorted, or have >> >> contact information for that person or persons, please reach out to me. >> >> >> >> Thank you, >> >> Chad D
