Use broadbandmap.fcc.gov to confirm availability or not. If Kinetic says it's available there and you can't sign up, challenge the location.
On Sun, Apr 23, 2023 at 12:04 AM Justin Streiner <strein...@gmail.com> wrote: > Other people on their street do have Kinetic, and I believe Windstream > laid cable from the street to their house, but they are being told there > are no facilities to connect them to an OLT or some other type of > termination device. > > Thank you > jms > > On Sat, Apr 22, 2023, 23:58 Alex Ryu <moonh...@gmail.com> wrote: > >> It is new construction home, it may be HoA, so it is controlled by HoA >> which may have some deal with one provider for landline. >> >> So it may be dictated by HoA until it reach to certain level when that >> binding deal is expired. >> >> >> >> >> >> Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986> for >> Windows >> >> >> >> *From: *Justin Streiner <strein...@gmail.com> >> *Sent: *Saturday, April 22, 2023 10:46 PM >> *To: *NANOG <nanog@nanog.org> >> *Subject: *Windstream/Kinetic OSP assistance/clie sought >> >> >> >> Some of my family recently moved to an area of North Carolina where >> high-speed residential Internet connectivity options seem to be very >> limited. Outside of the options below, the only thing they're able to get >> is satellite Internet service, and the performance has been very poor >> >> >> >> They moved into an area where the neighbors have Kinetic (Windstream's >> Internet service) but my relatives have been told that there are no >> facilities available for them. This is new construction, so perhaps it's >> possible that their address hasn't been added into whatever systems >> Windstream/Kinetic use for service pre-qualification? >> >> >> >> Is there anyone I can talk to at Winstream to find out if it is indeed >> possible to get service at their address, or if there is way I can get past >> the gatekeepers? >> >> >> >> Any guidance from someone in the know at Windstream would be greatly >> appreciated. >> >> >> >> Thank you >> >> jms >> >> >> >> >> >
