On Wed May 27, 2009 at 03:17:24 -0400, Barton F Bruce wrote: > *This message was transferred with a trial version of CommuniGate(r) Pro* > > ----- Original Message ----- From: "Oliver Hookins" > <oliver.hook...@anchor.com.au> > To: <nanog@nanog.org> > Sent: Wednesday, May 27, 2009 12:47 AM > Subject: Out of warranty APC PDU repair > >> Hi all, hopefully this isn't too off topic (since it's datacentre >> related). >> >> We have an APC AP7952 rack PDU which has stopped working. I believe the >> management module is faulty, and it is about 5 years old. APC don't >> service >> these outside of warranty at all so I'm trying to find a 3rd-party >> repairer. >> So far APC doesn't seem to understand this concept. >> >> Can anyone suggest a company that would work on these units in Sydney, >> Australia or nearby? > > One company here in the USA that might talk you through figuring out what > is wrong and then can supply repair pars is Gruber Power Services in > Phoenix. > > Google for GRUBER POWER as they have several domains , though > www.gruber.com probably will work, too. > > They are one division of Gruber out there that also custom builds fiber > jumpers and makes custom rack shelves and makes 1U 24 and 32 port RJ45 to > variously wired 25 and 32 pair champ connectors. and a myriad of other > things. They buy refurbish and sell LARGE UPSes and related gear of many > brands. Also have good prices on UPS batteries for folks here in the USA > in spite of UnitedParcelService shipping prices... If you are ordering > pallet loads, truck becomes very attractive. Small quantities, use their > EBAY store as it is very automated and they give you a slightly better > price that way on small orders. > > Good folks! We did a site inspection of their facilities years ago right > after a Nanog meeting that was in Scottsdale. By then they were already > making several custom things for us and we were delighted to see where it > all came from. > > They can easily do custom punched and bent, drilled, tapped, etc steel or > aluminum "things" (typically RACK hardware) that can be left raw metal or > powder coated. Best price is NOT at some 10/50/110 like step but is > related to how many they can make of that item out of each standard sheet > of incoming metal. For example, they custom made us dense 96 port OC-48 > BNC panels in 19" and shorter in 23" sizes. D shaped holes and we let > idle NOC fingers load bulk bought 75 ohm insulated BNC feed-throughs when > and as needed. VASTLY less expensive than commercial offerings. Also got > a lot of 1U 16 hole blanks as we just string 8 pack of 735 cable to a > customer's racktop if they need T3s. That will take two such cables. > Unless they have a lot of RAS boxes that need many T3s, most anyone else > will prefer OC-x if they are getting much more capacity than that. > > Anyway, I hope they can help with your problem and it is INTERESTING to > hear how long or how short APC chooses to support users...
Being as we are in Sydney, Australia and Gruber is in Phoenix, Arizona, USA, I don't think it'll be the most convenient arrangement. I just received a reply from APC saying even the warranty replacements don't get repaired. I guess there's a landfill somewhere full of faulty PDUs... -- Regards, Oliver Hookins Anchor Systems
