Leave aside any conversation about whether the business has the ability (or approval) to pay for it or not.
Is it appropriate for organizations that provide services to end-users to require that you are a paying customer to contact their support? Is it appropriate to pretend to be your complaining customer to get support on network-level issues (IP Geolocation, false VPN notices, buffering, despite a clean path to their CDN, etc.)? ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP
