OK so an email address that isn't supposed to be used but works or a phone call that should be used and is pointless for the purposes of this issue?
Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Fri, Nov 20, 2020 at 6:49 PM Seth Mattinen <se...@rollernet.us> wrote: > On 11/20/20 3:29 PM, Jeff Mansukhani wrote: > > Yes, per the support team, ISP and end-users would go throuh the same > > initial point of contact to report issue so they may properly track and > > redirect as appropriate. Thank you. > > > When I called the service rep had no idea what to do with an ISP calling > in. Said they can't help without a subscriber account, nor escalate or > open a ticket. > > ~Seth >
