Have him do a traceroute from his PC or router to where he is trying to download from. Where is it choking?
On Fri, Apr 17, 2009 at 3:21 PM, chandrashakher pawar < learn.chan...@gmail.com> wrote: > Configuration > ================================ > sh run interface FastEthernet1/3/1 > Building configuration... > Current configuration : 351 bytes > ! > interface FastEthernet1/3/1 > description CUST:xxx > bandwidth 100000 > ip address 116.0.85.13 255.255.255.252 > no ip redirects > no ip directed-broadcast > load-interval 30 > negotiation auto > no cdp enable > end > ======== > No errors on the interface. > none of our customer on this router has complait us this issue > i have changed this to "negotiation auto" as suggested by one of our > member. > tommorow customer will test again and reply. > round-trip-time is good, no bacbone chocked. > Unit will not make bit differnce as: The customer tried troubleshooting the > issue after connecting laptop directily to the 100 mbps link. > In that case also the result was same. > > Regards > Chandrashakher Pawar > IPNOC > Customer & Services Operations > Tata communication AS6453 > mobil + 91 9225633948 + 91 9324509268 > learn.chan...@gmail.com > > > > > > > > On Fri, Apr 17, 2009 at 10:57 PM, Scott Weeks <sur...@mauigateway.com > >wrote: > > > > > > > --- learn.chan...@gmail.com wrote: > > From: chandrashakher pawar <learn.chan...@gmail.com> > > > > We are level one ISP. one of my customer is connected to fast ethernet. > > His link speed 100,000 kbps. while downloading any thing from net he > > downloading speed donot go above 200 kbps. > > While doing multiple download he get aroung 200 kbps in every window. But > > when he close all the windows no change in downloading speed is observed. > > --------------------------------------------- > > > > > > You would need to add more info for any meaningful troubleshooting to > > occur. Do you see errors on the interface? Clear the counters and watch > > for a while. > > > > scott > > > > >
