Mehmet -

I shall pass along your praise to the team that does all the real work - and I 
very glad we could help out!

/John

John Curran
President and CEO
American Registry for Internet Numbers

On Jun 12, 2020, at 6:56 PM, Mehmet Akcin <meh...@akcin.net> wrote:


hey there,

I just wanted to share my experience dealing with ARIN support this week. I 
think it's not very common to see people taking the time to write something 
like this but I personally think we should do more often.

It has been long time since I had to deal with RIRs and this week I had to do 
several things in ARIN. The support has team was very quick responding, very 
useful with their recommendations to my questions, and had a great attitude 
towards solving problems. I can certainly say they went above and beyond when I 
opened a ticket with wrong request type and they asked me if they can close it 
and open a new one for me? I mean.. this is called going Above and Beyond!

thank you all ARIN support desk and especially Lisa Liedel for this great 
experience. and @John Curran<mailto:jcur...@arin.net> please accept this 
sincere thanks on your team's behalf!

Mehmet

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