We’ve got a 24/7 NOC and respond to abuse reports in either real-time in as close to real-time as we can, I’d send another message if it went 24 hours without a reply too. We also have a ticket system that replies immediately so they know the e-mail went through, and we track it like a real company that does real things.
-Ben > On Apr 13, 2020, at 10:46 AM, Kushal R. <kusha...@h4g.co> wrote: > > > All abuse reports that we receive are dealt within 48 business hours. As far > as that tweet is concerned, it’s pending for 16 days because they have been > blocked from sending us any emails due to the sheer amount of emails they > started sending and then our live support chats. > > We send our abuse reports to, but we don’t spam them to every publicly > available email address for an organisation, it isn’t difficult to lookup the > Abuse POC for an IP or network and just because you do not get a response in > 24 hours does not mean you forward the same report to 10 other email > addresses. Similarly twitter isn’t a place to report abuse either. > > >> On Apr 13, 2020 at 9:37 PM, <Rich Kulawiec> wrote: >> >> >> On Mon, Apr 13, 2020 at 07:55:37PM +0530, Kushal R. wrote: > We >> understand these reports and deal with them as per our policies and >> timelines but this constant spamming by them from various channels is not >> appreciated. Quoting from: >> https://twitter.com/RiskIQ_IRT/status/1249696689985740800 which is dated >> 9:15 AM 4/13/2020: 5 #phishing URLs on admin12.find-textbook[.]com were >> reported to @Host4Geeks (Walnut, CA) from as far back as 16 days ago, and >> they are all STILL active 16 days is unacceptable. If you can't do better >> than that -- MUCH better -- then shut down your entire operation today as >> it's unworthy of being any part of the Internet community. ---rsk >>
