We’ve got a 24/7 NOC and respond to abuse reports in either real-time in as 
close to real-time as we can, I’d send another message if it went 24 hours 
without a reply too. We also have a ticket system that replies immediately so 
they know the e-mail went through, and we track it like a real company that 
does real things.

-Ben

> On Apr 13, 2020, at 10:46 AM, Kushal R. <kusha...@h4g.co> wrote:
> 
> 
> All abuse reports that we receive are dealt within 48 business hours. As far 
> as that tweet is concerned, it’s pending for 16 days because they have been 
> blocked from sending us any emails due to the sheer amount of emails they 
> started sending and then our live support chats.
> 
> We send our abuse reports to, but we don’t spam them to every publicly 
> available email address for an organisation, it isn’t difficult to lookup the 
> Abuse POC for an IP or network and just because you do not get a response in 
> 24 hours does not mean you forward the same report to 10 other email 
> addresses. Similarly twitter isn’t a place to report abuse either. 
> 
> 
>> On Apr 13, 2020 at 9:37 PM, <Rich Kulawiec> wrote:
>> 
>>       
>>  On Mon, Apr 13, 2020 at 07:55:37PM +0530, Kushal R. wrote:  >  We 
>> understand these reports and deal with them as per our policies and 
>> timelines but this constant spamming by them from various channels is not 
>> appreciated. Quoting from: 
>> https://twitter.com/RiskIQ_IRT/status/1249696689985740800 which is dated 
>> 9:15 AM 4/13/2020: 5 #phishing URLs on admin12.find-textbook[.]com were 
>> reported to @Host4Geeks (Walnut, CA) from as far back as 16 days ago, and 
>> they are all STILL active 16 days is unacceptable. If you can't do better 
>> than that -- MUCH better -- then shut down your entire operation today as 
>> it's unworthy of being any part of the Internet community. ---rsk  
>>      

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